Client Relationship Manager

The Quarry; Mumbai; On-site; INR 350,000 - 470,000; Full time

Job summary

A distinguished creative workspace in Mumbai is seeking a professional with at least 5 years of experience in client relations and operational management. You will be responsible for scheduling client appointments, ensuring a welcoming atmosphere, and maintaining the luxury standards of the experience center. This role requires strong communication skills and the ability to manage multiple tasks to deliver exceptional service. Join a passionate team dedicated to providing a premium client experience.

Qualifications

• Minimum 5 years of experience in a relevant role.
• Strong client service orientation with a focus on luxury.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Schedule and confirm client appointments.
• Welcome and brief clients upon their arrival.
• Manage the experience center's ambiance and operations.
• Support HR and leadership in planning internal events and initiatives.

Skills

Client appointment scheduling

Excellent communication

Event planning

Job description

Step into a workspace that values artistry, precision and passion. Your next chapter starts here. Write to us at [e-mail]

Job Address: The Quarry Gallery : 1012, Devi Dayal compound, Next to Crompton Greaves, Kanjurmarg (E), Mumbai- 400042

No. of Positions: 1

Experience: 5

Job Description

Appointment Scheduling & Coordination

• Schedule and confirm client appointments for experience centre visits.
• Serve as the first point of contact during visits; welcome, brief, and ensure clients are comfortable.
• Follow up with clients post-visit and reschedule appointments as needed, keeping internal teams informed.

Workplace Experience & Operations

• Manage client areas, ensuring smooth operations and premium service delivery.
• Maintain the experience centre ambiance, décor, housekeeping, and overall environment to luxury standards with the help of the admin Supervisor.
• Coordinate with vendors, service providers, and facility teams to ensure seamless operations, with the help of the admin Supervisor.
• Support HR and leadership in planning internal events and initiatives.