Client Operations Specialist

Vouchagram India; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Vouchagram India is seeking a hands-on Operations professional to manage day-to-day brand operations across the gift card and rewards ecosystem. You will ensure smooth execution, monitor parameters like denominations, pricing, discounts, validity, and report on performance.

You will extract data across brands, categories, and channels to identify trends, gaps, and opportunities, and prepare weekly/monthly MIS, dashboards, and reports using Advanced Excel and PowerPoint.

Qualifications

• 2+ years of experience in brand/operations in ecommerce/fintech/loyalty/rewards environments.
• Strong analytical skills and Advanced Excel.
• Good PowerPoint skills and attention to detail.
• Excellent coordination and follow-up abilities.

Responsibilities

• Manage day-to-day brand operations across gift cards and rewards.
• Monitor brand availability, denominations, pricing, discounts, validity, and other operational parameters.
• Extract and analyze data across brands, categories, and channels to identify trends, gaps, and business opportunities.
• Prepare weekly/monthly MIS, dashboards, and performance reports using Advanced Excel and PowerPoint.
• Monitor brand and campaign performance and highlight key trends, anomalies, and areas requiring action.
• Execute and monitor promotional campaigns, including pre-launch checks and post-launch performance tracking.
• Conduct detailed QC checks to ensure correct campaign, offer, pricing, and brand configurations.
• Identify operational issues such as stock-outs, data discrepancies, configuration gaps, and system-related issues, and prepare RCA's
• Coordinate closely with internal Business, Technology, Marketing, Operations, Finance, and other teams to ensure timely execution and resolution.
• Maintain strong ownership of operational activities, ensure data accuracy and timely reporting, and continuously identify opportunities to improve processes and efficiency.

Skills

Advanced Excel

PowerPoint

Analytical

Attention to detail

Problem solving

Coordination

Job description

Role & responsibilities

• Manage day-to-day brand operations across the gift card and rewards ecosystem, ensuring smooth and accurate execution.
• Monitor brand availability, denominations, pricing, discounts, validity, and other operational parameters.
• Extract and analyze data across brands, categories, and channels to identify trends, gaps, and business opportunities.
• Prepare weekly/monthly MIS, dashboards, and performance reports using Advanced Excel and PowerPoint.
• Monitor brand and campaign performance and highlight key trends, anomalies, and areas requiring action.
• Execute and monitor promotional campaigns, including pre-launch checks and post-launch performance tracking.
• Conduct detailed QC checks to ensure correct campaign, offer, pricing, and brand configurations.
• Identify operational issues such as stock-outs, data discrepancies, configuration gaps, and system-related issues, and pre pare RCA's
• Coordinate closely with internal Business, Technology, Marketing, Operations, Finance, and other teams to ensure timely execution and resolution.
• Maintain strong ownership of operational activities, ensure data accuracy and timely reporting, and continuously identify opportunities to improve processes and efficiency.

Preferred candidate profile

• 2+ years of experience in business/brand/Seller/Client operations in e-commerce, fintech, loyalty, rewards, gift cards, or a similar environment.
• Strong analytical skills, Advanced Excel, good PowerPoint skills, attention to detail, problem-solving ability, and strong internal coordination/follow-up skills.