Operations Executive

T7E; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

T7E in Mumbai seeks an Operations Executive for Loyalty Programs to drive program KPIs, analyse performance data, and optimize campaigns. You will partner with MIS, Rewards, Tech, and Contact Centre teams to ensure accurate reporting, timely rewards, and high member satisfaction.

Strong Excel and data analysis skills are essential; you will deliver client-facing reports and recommendations, supporting growth and program effectiveness across loyalty initiatives.

Qualifications

• Advanced Excel skills with pivot tables, VLOOKUP/XLOOKUP and data analysis on large datasets.
• Strong analytical thinking to study program data, identify levers, and build growth narratives.
• Experience evaluating campaigns and managing performance to drive improvements.
• Clear written and verbal communication for client-facing reports and recommendations.
• Ability to coordinate multiple internal teams on project timelines and deliverables.

Responsibilities

• Drive KPI tracking across loyalty programs: active users, engagement, point redemption.
• Analyse program data to identify trends, gaps, and growth opportunities with actionable insights.
• Plan and evaluate campaigns; assess effectiveness and optimize accordingly.
• Coordinate with MIS for timely performance reporting and client-facing decks.
• Conduct competitive analysis to benchmark program design and engagement mechanics.
• Suggest data-driven strategies to clients and internal stakeholders to boost performance.
• Coordinate with Rewards team to ensure timely reward delivery to members.
• Collaborate with Tech for app/dashboard requirements and issue resolution.
• Liaise with Contact Centre to monitor query resolution times and experience quality.
• Work with MIS and Accounts to ensure data accuracy and timely fulfilment processing.
• Support requirement documentation and process flows for new features.

Skills

Advanced Excel

Data analysis

Analytical thinking

Campaign evaluation

Report writing

Project coordination

Tools

Pivot tables

VLOOKUP/XLOOKUP

Dashboard/reporting

Job description

Operations Executive - Loyalty Programs | Careers at T7E Operations Executive - Loyalty Programs

Key Responsibilities

• Drive program KPIs across assigned loyalty programs - active users, engagement rates, point consumption, and redemption activity.
• Analyse program performance data to identify trends, gaps, and growth opportunities; translate data into clear insights and action plans.
• Plan and evaluate campaigns - assess whats working, what isnt, and recommend optimizations.
• Coordinate with the MIS team to ensure timely and accurate performance reporting; prepare client-facing performance decks and internal review reports.
• Study competition and conduct periodic competitive analysis to benchmark program design, rewards structures, and engagement mechanics.
• Proactively suggest strategies to clients and internal stakeholders to improve program performance and member engagement.
• Coordinate with the Rewards team to ensure timely and quality delivery of reward redemptions and vouchers to loyalty program members.
• Coordinate with the Tech team for app and dashboard requirements, enhancements, and issue resolution.
• Liaise with the Contact Centre team to monitor query resolution TATs and member experience quality.
• Work with MIS and Accounts teams to ensure data accuracy, reconciliation, and timely fulfilment processing.
• Support requirement documentation and process flows when new features or programs are being scoped.

Mandatory Skills

• Advanced Excel - pivot tables, VLOOKUP/XLOOKUP, data analysis, and working with large datasets.
• Strong analytical thinking - ability to study program data, identify performance levers, and build a growth narrative.
• Campaign evaluation and performance management mindset.
• Clear written and verbal communication - comfortable preparing client-facing reports and presenting recommendations.
• Project coordination across multiple internal teams simultaneously.

Good to Have

• Prior exposure to loyalty programs, channel engagement, or CRM platforms.
• Competitive research and market benchmarking experience.
• Experience in a B2B or trade marketing environment.
• Basic understanding of app-based platforms and UAT processes.