Client Onboarding_Delivery Lead

Moodys Analytics; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Moodys Analytics in Gurugram (work from office) seeks an Associate/Senior Associate/Delivery Lead/Delivery Manager to oversee client onboarding and KYC coordination within Investment Banking. You will manage end-to-end processes, coordinating with FO and onshore teams to ensure timely, accurate case handling.

You will lead governance meetings, deliver MIS dashboards, and drive adherence to SLAs and regulatory standards, leveraging your experience in KYC/AML and deal lifecycle knowledge.

Qualifications

• 6-8 years of experience with strong communication and team leadership.
• Basic understanding of KYC/AML checks.
• Knowledge of IB product classifications (MA Advisory, ECM/DCM, underwriting, etc.).
• Understanding of the deal lifecycle and cross-team coordination.
• Proficient in information research and data gathering from market databases.
• Knowledge of CRM platforms and CLM technology; familiarity with UK/US regulatory certifications.

Responsibilities

• Receive and acknowledge onboarding requests from Front Office promptly.
• Review deal background, transaction details and timelines.
• Lead end-to-end coordination for KYC and refresh activities.
• Create and track cases on client platforms.
• Prepare MIS reports, trackers, dashboards, and KPI reports.
• Governance meetings and service reviews with stakeholders.
• Ensure SLAs, KPIs, and quality standards are met.

Skills

Team leadership

Project management

Client onboarding

Stakeholder communication

KYC/AML knowledge

Regulatory knowledge

Tools

CRM platforms

CLM technology

Market databases

Job description

Job Title: Associate/ Senior Associate/ Delivery Lead / Delivery Manager

• Location: Gurugram (work from office)
• Work hours: 10 AM to 7 PM IST
• Department: Investment Banking
• Experience Level: 4-14 yrs

Job Purpose

Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team taking care of client onboarding coordination and project management activities, based in Gurgaon.

Key Skills / Responsibilities

• Receive and promptly acknowledge onboarding requests from the Front Office (FO)
• Review deal background, transaction details and associated timelines
• Lead end-to-end coordination to facilitate KYC and refresh activities
• Perform accurate and timely case creation, updates, and tracking on client platforms
• Manage product fulfilment tasks including gathering documents, query resolution, chasing internal teams and supporting issue resolution
• Ensure client responses are received in the correct format
• Proactive follow-up with the FO team for outstanding documents and provide regular updates to the KYC operations team
• Drive timely completion of requests by effective prioritizing and coordination with the FO and onshore CDS team
• Completion of trigger refresh by coordinating with KYC Refresh team
• Ensure adherence to client procedures, internal policies and regulatory requirements
• Monitor and manage case aging, identify bottlenecks, and proactively manage FO escalations
• Serve as the primary point of contact for FO stakeholders, providing transparent and timely case updates
• Develop and present MIS reports, KYC trackers, operational dashboards and KPI reports
• Conduct regular governance meetings and service review sessions with key stakeholders
• Ensure achievement of agreed SLAs, KPIs, and quality standards
• Develop and maintain SOPs, best practices, and knowledge repositories to support operational excellence

Key Competencies

• 6-8 years of experience; excellent written and spoken communication skills; team handling experience
• Basic understanding of KYC/AML checks
• Knowledge of IB product classification, such as MA Advisory, ECM/DCM, underwriting, Syndicated Loan, Lev Fin, etc.
• Understanding of the deal lifecycle
• Strong project management (tracking and governance) and inter-team coordination skills (with FO and Ops teams) to manage urgency triggers from IB deal teams lens
• Expertise in information research and data gathering from public / internal sources / market databases Proficiency in Client Lifecycle Management (CLM) technology platforms
• Expertise in using market databases such as Company House Factiva, Refinitiv World-Check, Lexis Nexis, Orbis, LEI Worldwide
• Bespoke qualitative research skills Experience of CRM platforms
• UK and US regulatory certifications
• Subject Matter Expert for complex cases involving sanctions exposure, PEP relationships, adverse media and high-risk jurisdictions