Team Leader

Wipro; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Wipro is seeking a Team Lead – KYC/AML to lead and manage KYC/AML operations teams in Mumbai. You will allocate work, monitor productivity, and ensure adherence to quality standards, while driving governance, compliance and operational excellence.

You will mentor staff, handle escalations, and support complex risk assessments. The role requires 8+ years of KYC/AML experience with strong leadership, stakeholder management, and excellent MS Office skills.

Qualifications

• 8+ years of KYC/AML experience.
• Strong leadership and team management capabilities.
• Expert knowledge of KYC, AML, CDD, EDD, PEP and sanctions.

Responsibilities

• Lead and manage KYC/AML operations teams.
• Allocate work, monitor productivity and quality.
• Drive governance, compliance and operational excellence.
• Mentor and develop team members.
• Handle escalations and complex risk assessments.
• Ensure timely completion of KYC reviews and regulatory requirements.
• Conduct performance reviews and provide feedback.
• Collaborate with stakeholders across business, compliance and ops.

Skills

Leadership & people mgmt

KYC/AML expertise

Decision making & risk mgmt

Communication & stakeholder mgmt

MS Office proficiency

Job description

• Prior Team Handling Experience Preferred

Key Responsibilities

• Lead and manage KYC/AML operations teams.
• Allocate work, monitor productivity, and ensure adherence to quality standards.
• Drive operational excellence, governance, and compliance requirements.
• Mentor, coach, and develop team members.
• Manage escalations and support complex risk assessments.
• Ensure timely completion of KYC reviews and regulatory requirements.
• Conduct performance reviews and provide regular feedback to team members.
• Collaborate with stakeholders across business, compliance, and operations functions.
• Drive continuous process improvements and operational efficiency initiatives.

Required Skills

• Strong leadership and people management skills.
• Expert knowledge of KYC, AML, CDD, EDD, PEP, and Sanctions frameworks.
• Excellent decision-making and risk management capabilities.
• Strong communication and stakeholder management skills.
• Advanced proficiency in Microsoft Office applications.

Preferred Qualifications

• CAMS, CAMI, or equivalent AML/KYC certifications preferred.

Job description

Team Lead – KYC/AML

Experience

• 8+ Years of KYC/AML Experience
• Prior Team Handling Experience Preferred

Key Responsibilities

• Lead and manage KYC/AML operations teams.
• Allocate work, monitor productivity, and ensure adherence to quality standards.
• Drive operational excellence, governance, and compliance requirements.
• Mentor, coach, and develop team members.
• Manage escalations and support complex risk assessments.
• Ensure timely completion of KYC reviews and regulatory requirements.
• Conduct performance reviews and provide regular feedback to team members.
• Collaborate with stakeholders across business, compliance, and operations functions.
• Drive continuous process improvements and operational efficiency initiatives.

Required Skills

• Strong leadership and people management skills.
• Expert knowledge of KYC, AML, CDD, EDD, PEP, and Sanctions frameworks.
• Excellent decision-making and risk management capabilities.
• Strong communication and stakeholder management skills.
• Advanced proficiency in Microsoft Office applications.

Preferred Qualifications

• CAMS, CAMI, or equivalent AML/KYC certifications preferred.

Do

• Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
• Strategy Planning with Senior Stakeholders
  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems
• Contract compliance & adherence
  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
• Delivery governance in the account
  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics
• Invoicing
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
• Collect and analyze statistics (costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses

• Ensure outstanding performance against key metrics mentioned in the agreement
• Regular cadence around contract compliance
  • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality, both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
  • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

Mandatory Skills: Investment Banking(Loans) .

Experience: 5-8 Years .

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