Client Experience Operations

Michael Page; Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary and comprehensive benefits package

Supportive and collaborative work culture

Job summary

Michael Page is seeking a Client Experience Operations professional in Mumbai. This role focuses on ensuring efficient client onboarding processes and managing investor queries in the Banking & Financial Services sector. The ideal candidate should hold a degree in business administration or finance, have experience in consultancy, and possess strong analytical and communication skills. The position offers a permanent opportunity with competitive pay and benefits, emphasizing a collaborative work culture.

Qualifications

• A degree in business administration, finance, or a related field.
• Experience in the professional services/consultancy industry, especially in Banking & Financial Services.
• Proficiency in client relationship management and operational processes.

Responsibilities

• Ensure smooth and efficient client onboarding processes.
• Manage investor queries for funds and institutional investors.
• Coordinate client communication to enhance satisfaction.
• Monitor operational workflows to ensure compliance.
• Collaborate with internal teams to resolve client issues.

Skills

Client relationship management

Analytical skills

Problem-solving skills

Communication skills

Interpersonal abilities

Education

Degree in business administration, finance, or related field

Job description

• Global Fund
• Higher than industry level compensation, work culture

About Our Client

The hiring organization is a well-established professional services consultancy known for its expertise in the Banking & Financial Services sector. It operates as part of a large organization, providing comprehensive solutions to support client success.

Job Description

• Ensure smooth and efficient client onboarding processes in the Banking & Financial Services domain.
• Manage investor queries for funds and large institutional investors.
• Coordinate and streamline client communication to enhance satisfaction and retention.
• Monitor and improve operational workflows to ensure compliance with industry standards.
• Collaborate with internal teams to address client queries and resolve issues promptly.
• Maintain accurate records of client interactions and ensure data integrity.
• Analyse client feedback and generate actionable insights for service improvement.
• Support the development and implementation of client-focused strategies.
• Prepare detailed reports and presentations for stakeholders.

The Successful Applicant

A successful Client Experience Operations professional should have:

• A degree in business administration, finance, or a related field.
• Experience in the professional services or consultancy industry, particularly in the Banking & Financial Services sector.
• Proficiency in client relationship management and operational processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with industry compliance and regulatory requirements.

What's on Offer

• A permanent opportunity in a reputed fund
• Competitive salary and comprehensive benefits package.
• Opportunity to work in the Banking & Financial Services department in Mumbai.
• Exposure to challenging and rewarding professional services projects.
• Supportive and collaborative work culture.

If you are ready to take on this exciting role in the professional services industry, apply today to join our team in Mumbai!