Head of Operations

Crescendo Global; Mumbai; On-site; INR 2,500,000 - 3,500,000; Full time

Benefits offered by this job

High-ownership role

Fast-paced environment

Exposure to leadership and cross-functional teams

Job summary

A leading global financial services group is hiring a Head of Operations for their Mumbai location. The role involves overseeing end-to-end brokerage operations, ensuring regulatory compliance, and leading a team of operations professionals. Candidates should have over 15 years of experience in fintech or brokerage sectors, with strong expertise in KYC, payments, and trading operations. This position offers a high-ownership role in a dynamic environment, fueling growth and innovation.

Qualifications

• 15+ years of operations experience in fintech, brokerage, or financial services.
• Experience in regulated trading/broker environments.
• Exposure to global and outsourced teams preferred.

Responsibilities

• Oversee end-to-end brokerage operations including onboarding & KYC, trading & post-trade.
• Design and optimize SOPs for scalability and operational efficiency.
• Manage payment operations, treasury activities, and vendor relationships.
• Drive automation and readiness for new products and markets.

Skills

Leadership

Operational efficiency

Regulatory compliance

Problem-solving skills

Stakeholder management

Education

Bachelor's degree in a relevant field

MBA / CA / CFA preferred

Job description

Head Operations-Brokerage-15+ years-Mumbai

Oversees end-to-end brokerage operations across international markets, covering onboarding and KYC, trading and post-trade, payments, settlements, and client support. Ensures regulatory compliance, operational efficiency, and scalability while managing key vendors, platforms, and liquidity partners. Leads the operations team and drives automation, process improvement, and readiness for new products, markets, and licenses.

About Employer-

The organization is a global group operating across financial services, technology, real estate, and healthcare. With 13+ years of innovation, it has built leading products, served

Responsibilities

• Oversee end-to-end brokerage operations including onboarding & KYC, trading & post-trade, payments, settlements, reconciliations, and client support.
• Design, document, and optimize SOPs to ensure scalability and operational efficiency.
• Coordinate with Compliance, Risk, and Legal to ensure regulatory alignment across multiple jurisdictions.
• Support audits, regulatory reviews, and manage operational risk.
• Oversee trading operations, liquidity provider interfaces, platforms (MT4/MT5), and technology vendors.
• Manage payment operations, treasury activities, client fund controls, and vendor relationships.
• Lead, mentor, and manage the operations team with clear KPIs and performance standards.
• Drive automation, process improvement, and operational readiness for new products, markets, and licenses.
• Strong experience in brokerage/trading operations within a regulated environment.
• Hands-on knowledge of KYC, AML, payments, and post-trade processes.
• Proven leadership, stakeholder management, and process-driven mindset.
• High attention to detail with strong problem-solving skills.

Requirement-

• Bachelors degree in a relevant field (MBA / CA / CFA preferred).
• 15+ years of operations experience in fintech, brokerage, or financial services.
• Experience in regulated trading/broker environments.
• Exposure to global and outsourced teams preferred
• What's in it for you? A high-ownership role where your digital expertise directly drives growth and performance. Work in a fast-paced environment with strong exposure to leadership and cross-functional teams.
• Reach Us: If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at [e-mail] for a confidential discussion on the role.
• Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Note: We receive a large volume of applications daily. If you do not hear back within one week, please assume your profile has not been shortlisted. Your patience is appreciated.
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