Client Delivery Associate

Unbox; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Unbox in Bengaluru is seeking a client-facing consultant to own relationships end-to-end, crafting credible, research-backed proposals grounded in understanding of client leadership challenges and ensuring value delivery beyond briefs. You will lead proposal development with internal content teams and coordinate with PMO for smooth delivery.

The role requires strong presentation skills, senior stakeholder gravitas, and a track record of growing accounts through trust and value delivery in a

Qualifications

• 2+ years in a client-facing consulting or business development role.
• Strong research skills with the ability to build credible presentations with a point of view on a client's industry, leadership context, and strategic challenges.
• Strong & confident presence and the judgment to operate as a trusted advisor with senior client stakeholders.
• A track record of growing accounts through relationship and value delivery, not transactional selling.
• Comfort with ambiguity, a genuinely fast-paced environment and creative approach to proposal narrative and design.
• Deep reflective thinker with a consultative mindset
• Trust-builder, relationship-first
• Creatively rigorous individual
• Comfortable owning outcomes, with ability prioritize and not just focused on task completion.
• Attention to detail, sense of urgency and ability to maintain pleasant disposition while dealing with competing priorities

Responsibilities

• Own client relationships as a trusted advisor, understanding organizational context, leadership challenges, and strategic priorities deeply to shape solutions, not just respond to briefs.
• Build long-term partnerships by consistently delivering value and demonstrating impact, using relationship equity as the primary lever for repeat and expanded business.
• Act as a primary point of contact for clients across the engagement lifecycle.
• Lead the creation of customized, contextual proposals, grounded in strong research into client industry, culture, and leadership landscape that align with client outcomes.
• that align with client outcomes.
• Build compelling, creative, and intuitive proposals in partnership with internal content and research team, with a focus on client challenges and development themes.
• Shape proposal narratives around client value and outcomes rather than service features.
• Own the proposal process end-to-end from creation, review, iteration, and presentation, within agreed timelines and Unbox brand standards.
• Partner with the PMO to ensure programs are planned and executed to meet client expectations.
• Coordinate cross-functionally with other teams to ensure smooth execution.
• Monitor delivery, proactively surfacing and resolving issues with PMO and crossfunctions.
• Keep clients informed with clear execution plans and timely follow-through on all client-side inputs and approvals.
• Bring emerging trends in leadership development and strategic transformation into proposal thinking and client conversations.
• Translate client feedback into insight that sharpens Unbox's offerings and positioning.

Skills

Client relationship management

Research & proposal development

Presentations & storytelling

Account growth / cross-sell

Stakeholder management

Adaptability under ambiguity

Attention to detail

Job description

We are looking for someone who can own the client relationship end-toend and build the kind of trust that turns a single engagement into a long-term partnership. You'll craft compelling, research-backed proposals grounded in real understanding of the client's strategic and leadership challenges, and handle consistent value delivery and relationship depth, not feature-pitching.

1. Client Relationship & Business Development

• Own client relationships as a trusted advisor, understanding organizational context, leadership challenges, and strategic priorities deeply to shape solutions, not just respond to briefs.
• Build long-term partnerships by consistently delivering value and demonstrating impact, using relationship equity as the primary lever for repeat and expanded business.
• Act as a primary point of contact for clients across the engagement lifecycle.
• Lead the creation of customized, contextual proposals, grounded in strong research into client industry, culture, and leadership landscape
• that align with client outcomes.
• Build compelling, creative, and intuitive proposals in partnership with internal content and research team, with a focus on client challenges and development themes.
• Shape proposal narratives around client value and outcomes rather than service features.
• Own the proposal process end-to-end from creation, review, iteration, and presentation, within agreed timelines and Unbox brand standards.

3. Project Oversight & Delivery

• Partner with the PMO to ensure programs are planned and executed to meet client expectations.
• Coordinate cross-functionally with other teams to ensure smooth execution.
• Monitor delivery, proactively surfacing and resolving issues with PMO and crossfunctions.
• Keep clients informed with clear execution plans and timely follow-through on all client-side inputs and approvals.

4. Innovation & Market Insight

• Bring emerging trends in leadership development and strategic transformation into proposal thinking and client conversations.
• Translate client feedback into insight that sharpens Unbox's offerings and positioning.

Requirements

• 2+ years in a client-facing consulting or business development role.
• Strong research skills with the ability to build credible presentations with a point of view on a client's industry, leadership context, and strategic challenges.
• Strong & confident presence and the judgment to operate as a trusted advisor with senior client stakeholders.
• A track record of growing accounts through relationship and value delivery, not transactional selling.
• Comfort with ambiguity, a genuinely fast-paced environment and creative approach to proposal narrative and design.
• Deep reflective thinker with a consultative mindset
• Trust-builder, relationship-first
• Creatively rigorous individual
• Comfortable owning outcomes, with ability prioritize and not just focused on task completion.
• Attention to detail, sense of urgency and ability to maintain pleasant disposition while dealing with competing priorities