Client and Customer Service Analyst

Deutsche Bank; Vellore; On-site; INR 420,000 - 680,000; Full time

Benefits offered by this job

Leave policy

Parental leave

Certifications sponsorship

Assistance program

Health insurance

Life & accident insurance

Health screening

Job summary

Deutsche Bank in Vellore, India is seeking a Client & Customer Service Analyst to uphold service standards, ensure compliance with RBI/NSDL audits, and process transactions with accuracy. The role emphasizes strict adherence to KYC, anti-money laundering rules and internal security policies, with a focus on reducing customer turnaround time.

You will manage inputting tasks such as deposits, withdrawals, Demat and EFT transfers, and support migration of teller queues to ATMs while maintaining

Qualifications

• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
• Achieve service score targets by deepening non-qualified customers through proactive management.
• Structured service calls for all new to bank customers and managing the qualified/non-qualified base.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows and analyze data responsibly.

Responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Carry out inputting tasks/transactions (Cash Deposit/Withdrawal; Demat, Forex; Draft issuance; RTGS/NEFT; Stop payments; Transfers; Cheque acceptances) with 100% accuracy.
• Maintain dual custody for cash; ensure vault registers are signed by custodians; authenticate corrections.
• Adhere to German Money Laundering Form for cash transactions > EUR 15,000 or Mitra recommendations for >= INR 10 lacs.
• Deliver effective service and reduce customer turnaround time.
• Migrate teller queues to ATMs and other channels; manage training and audit recommendations.
• Report any suspicious activity; maintain lobby cleanliness per policy.

Skills

Lead generation

Customer relationship

Service excellence

AI productivity tools

Job description

Client & Customer Service Analyst Job Description: Job Title: Client & Customer Service Analyst Corporate Title: NCT Location: Vellor, India

Role Description

Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered to. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Error Free Processing of transactions within specified SLA’s. Ensure laid down processes are being followed; DB internal security standards are followed.

What we’ll offer you

• Best in class leave policy.
• Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• All inputting related tasks/transactions processing i.e. Cash Deposit/Withdrawal; Demat Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances, etc. are carried out with 100% accuracy without errors.
• Ensure cash is kept under dual custody, vault registers are signed by dual custodians and in case of any corrections / alterations in the vault register, the same is duly authenticated by the dual custodians.
• Ensure strict adherence to German Money Laundering Form for cash transactions > EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions >= INR 10 lacs.
• Effective service delivery by reducing customer turnaround time.
• Effectively migrate teller queues to the ATM's and other alternate channels.
• Ensure NIL operational losses / compensation to customer due to any operational issue.
• Ensure strict adherence to branch daily reports generation.
• Follow Complaint management procedures.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of the lobby as per clean desk policy standards.
• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
• Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base.

Your skills and experience

• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
• Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgement to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Experience Level

Senior Level