City Lead- Operations

Rentomojo; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rentomojo is seeking an Operations City Lead for Mumbai to drive end-to-end operational excellence, oversee warehouses and logistics, and lead a high-performing team. The role emphasizes customer satisfaction, process improvements, and strong leadership in a dynamic e-commerce rental environment.

You will oversee inventory, partner collaborations, and quality control while promoting a safe working environment and data-driven decision making in a fast-paced city setting.

Qualifications

• Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses.
• Proven leadership experience with the ability to motivate and guide teams.
• Strong customer focus and drive to deliver outstanding experiences.
• Analytical mindset with data-driven decision-making capabilities.
• Result-focused and capable of meeting operational targets and SLAs.
• Able to adapt to a fast-paced environment and changing priorities.
• Excellent written and spoken English, with good communication in the local language.

Responsibilities

• Oversee and manage day-to-day operations in Mumbai across warehouses, logistics, and service delivery.
• Lead and inspire a team of professionals, fostering collaboration and continuous improvement.
• Ensure top-notch customer experiences by addressing feedback and resolving escalations promptly.
• Manage inventory levels, stock movement, and timely replenishment to meet demand.
• Identify bottlenecks and implement process improvements for efficiency and cost-effectiveness.
• Collaborate with vendors and logistics partners to optimize service delivery.
• Enforce quality standards and safety protocols across operations.
• Analyze operational data to set performance targets and drive improvements.

Skills

Experience

Leadership skills

Customer-centric

Analytical mindset

Result-oriented

Adaptability

Communication

Job description

ROLE : Operations City Lead

CAREER GRADE : L2

REPORTING TO: Operations Regional Head

.About the Role:

As the Operations City Lead for Bangalore, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Mumbai.

Responsibilities and Ownership:

• Operational Management: Oversee and manage day-to-day operations of Rentomojo in Mumbai. ensuring smooth functioning across warehouses, logistics, and service delivery.
• Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly.
• Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively.
• Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness.
• Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery.
• Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojo's high-quality benchmarks.
• Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure workingenvironment for the team and customers.
• Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements.

PREFERRED QUALIFICATIONS:

• Experience: Minimum 4-6 years of experience in operations management, logistics, or relatedfields, preferably in e-commerce or rental businesses.
• Leadership Skills: Proven experience in leading and motivating teams to achieve common goals.
• Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations.
• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage datafor decision-making.
• Result-Oriented: Driven to achieve targets and meet operational criteria; [?? > ?? ?? ??? ?????
• Result-Oriented: Driven to achieve targets and meet operational objectives.
• Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities.
• Communication: Excellent verbal and written communication skills in English and the locallanguage.

Note: The above job description is a general outline and may involve additional responsibilities based onthe department's needs and the city leade’s skills and capabilities.