City Lead- Operations

Rentomojo; Kolkata District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Rentomojo is seeking an Operations City Lead for Mumbai with responsibilities spanning warehouses, logistics, and service delivery. The role requires leadership, strong operations background, and a customer-centric approach to drive excellence.

You will lead a team, optimize inventory, and collaborate with partners to ensure seamless rental services. A strategic mindset and hands-on management will be key in this fast-paced environment.

Qualifications

• 4-6 years of experience in operations management, logistics or related fields, preferably in e-commerce or rental businesses.
• Strong analytical and problem-solving skills with data-driven decision making.
• Excellent verbal and written communication in English and local language.

Responsibilities

• Oversee and manage day-to-day operations of Rentomojo in Mumbai, ensuring smooth functioning across warehouses, logistics, and service delivery.
• Lead and inspire a team of professionals, fostering collaboration, innovation, and continuous improvement.
• Ensure top-notch customer experiences by maintaining service quality, addressing feedback promptly, and resolving escalations.
• Manage inventory levels, stock movement, and timely replenishment to meet customer demands.
• Identify bottlenecks and implement process improvements for efficiency and cost-effectiveness.
• Collaborate with vendors, logistics partners, and other stakeholders to optimize service delivery.
• Enforce safety standards and conduct regular inspections to ensure a safe working environment.
• Analyze operational data and metrics to set performance targets and drive improvements.

Skills

Leadership

Customer-centric

Analytical mindset

Team management

Communication

Job description

ROLE : Operations City Lead

CAREER GRADE : L2

REPORTING TO: Operations Regional Head

About the Role:

As the Operations City Lead for Bangalore, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills, strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Mumbai.

Responsibilities and Ownership:

• Operational Management: Oversee and manage day-to-day operations of Rentomojo in Mumbai, ensuring smooth functioning across warehouses, logistics, and service delivery.
• Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly.
• Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively.
• Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness.
• Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery.
• Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojo's high-quality benchmarks.
• Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers.
• Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements.

PREFERRED QUALIFICATIONS:

• Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses.
• Leadership Skills: Proven experience in leading and motivating teams to achieve common goals.
• Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations.
• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
• Result-Oriented: Driven to achieve targets and meet operational objectives.
• Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities.
• Communication: Excellent verbal and written communication skills in English and the local language.

Note: The above job description is a general outline and may involve additional responsibilities based on the department's needs and the city lead’s skills and capabilities.