City head

EMRIOM SOLUTIONS; Bengaluru Urban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EMRIOM SOLUTIONS in Bangalore seeks a dynamic city-head to own growth and revenue targets, lead a city-wide team, and build strong relationships with schools and partners. You will drive lead generation, monitor performance, and oversee tutor recruitment and operations to ensure high customer satisfaction.

The role requires a proven track record in sales, team leadership, and cross-functional collaboration within the EdTech/Home Tutoring space, with strong analytics and reporting skills.

Qualifications

• An experienced people leader with strong team-management skills.
• Ability to manage city-level business operations in a target-driven environment.
• Customer-centric with strong relationship-management skills.

Responsibilities

• Take ownership of overall business and growth targets for Bangalore.
• Develop and execute strategies to increase revenue and customer acquisition.
• Identify new business opportunities and expand the company's presence across Bangalore.
• Monitor market trends and competitor activities.
• Drive monthly and quarterly sales targets.
• Develop effective lead-generation and conversion strategies.
• Monitor sales performance and take corrective actions when required.
• Build strong relationships with customers, partners, schools, and other stakeholders.
• Recruit, train, mentor, and manage the city-level team.
• Set clear targets and KPIs for team members.
• Conduct regular performance reviews and ensure accountability.
• Oversee recruitment and onboarding of tutors/teachers.
• Ensure availability of qualified tutors as per customer requirements.
• Monitor tutor performance, attendance, and customer feedback.
• Resolve operational challenges and ensure smooth service delivery.
• Maintain high levels of customer satisfaction and retention.
• Handle customer escalations and ensure timely resolution.
• Analyse customer feedback and implement service improvements.
• Monitor daily city operations and ensure adherence to company processes.
• Analyse sales, conversion, revenue, and operational KPIs.
• Prepare and share regular performance reports with management.
• Ensure effective cost management and operational efficiency.
• Strong sales and business development skills; excellent team leadership and people-management abilities.
• Strong communication and negotiation skills; target-oriented and result-driven.
• Analytical and problem-solving abilities; strong understanding of the Bangalore market.
• Ability to manage multiple functions and stakeholders; experience in Education / EdTech / Home Tutoring is an advantage.
• Good knowledge of MS Excel / Google Sheets and MIS reporting.

Skills

Team leadership

Sales & business development

Customer relationship management

Analytics & problem-solving

Negotiation skills

MS Excel / Google Sheets

MIS reporting

KPI setting & performance review

Tools

MS Excel

Google Sheets

Job description

Take ownership of the overall business and growth targets for Bangalore

Develop and execute strategies to increase revenue and customer acquisition

Identify new business opportunities and expand the company's presence across Bangalore

Monitor market trends and competitor activities

Drive monthly and quarterly sales targets

Develop effective lead‑generation and conversion strategies

Monitor sales performance and take corrective actions when required

Build strong relationships with customers, partners, schools, and other stakeholders

3.Team Management

Recruit, train, mentor, and manage the city-level team

Set clear targets and KPIs for team members

Conduct regular performance reviews and ensure accountability

Build a motivated and performance‑driven team

4.Tutor / Teacher Operations

Oversee recruitment and onboarding of tutors/teachers

Ensure availability of qualified tutors as per customer requirements

Monitor tutor performance, attendance, and customer feedback.

Resolve operational challenges and ensure smooth service delivery

5.Customer Experience

Maintain high levels of customer satisfaction and retention

Handle customer escalations and ensure timely resolution

Analyse customer feedback and implement service improvements

6.MIS & Operations

Monitor daily city operations and ensure adherence to company processes

Analyse sales, conversion, revenue, and operational KPIs

Prepare and share regular performance reports with management

Ensure effective cost management and operational efficiency

Strong sales and business development skills

Excellent team leadership and people-management abilities

Strong communication and negotiation skills

Target-oriented and result-driven approach

Analytical and problem-solving abilities

Strong understanding of the Bangalore market

Ability to manage multiple functions and stakeholders

Experience in Education / EdTech / Home Tutoring will be an advantage

Good knowledge of MS Excel / Google Sheets and MIS reporting

Candidate Profile

An experienced people leader with strong team-management skills

Comfortable working in a target-driven environment

Capable of independently managing city-level business operations

Highly organised and execution-oriented

Customer-centric with strong relationship-management skills

Willing to travel within Bangalore as required