Citrix AVD Virtualisation Engineer

Talentien; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Talentien is seeking a Virtualisation Engineer to join our Chennai/Coimbatore team. You will troubleshoot client issues, manage day-to-day engineering operations, and collaborate with NOC and other teams to maintain reliable, documented processes.

Preferred candidates have 5+ years of hands-on virtualized compute/storage experience, VMware/Nutanix skills, and strong communication. This is a full-time, on-site role in Tamil Nadu.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years hands-on with virtualized compute and storage infrastructure.

Responsibilities

• Troubleshoot client device and application issues via phone and remote access.
• Oversee daily operation of engineering solutions including hardware/software support and training.
• Provide feedback to management on process improvements.
• Maintain communication with NOC team on tasks and projects; document clearly.
• Provide on-call support on a rotating schedule.
• Assist testing of new features and verify live network operation.
• Troubleshoot and resolve equipment/configuration problems and track vendor cases.
• Develop and share best practice policies; contribute to Knowledge Base.

Skills

Customer service

Communication

Problem solving

Operational processes

Team collaboration

Networking basics

Enterprise storage

Troubleshooting

Education

Bachelor’s Degree or equivalent

Tools

VMware ESXi

VMware SRM

PowerCLI

vSphere SDKs

Cisco UCS

Cisco Nexus

Dell VxRail

Cisco Hyperflex

Nutanix

Job description

Role:

Virtualisation Engineer

Location:

Chennai & Coimbatore

Key Responsibilities

• Troubleshoot client device and application issues via phone and remote access.
• Oversee the day-to-day operation of various engineering solutions including
• hardware/software support, training, and special projects.
• Provide feedback to management on process improvements and areas of concern.
• Maintain excellent communication with NOC team on all tasks and projects. Communicate with customers, peers, team, and managers regarding incident and change management. Create and maintain good technical documentation.
• Provides emergency on-call support on a rotating schedule.
• Be available while on-shift through several different venues – Instant Messaging, phone, emails, and any new and acceptable methods of communication as deemed appropriate.
• Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
• Troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.
• Develop additional skills in other products as business needs dictate.
• Collaborate efficiently amongst the team and with other engineering verticals and management.
• Respond to customer service calls and emails in agreed upon timeframe.
• Manage service tickets that are assigned to your personal and team queue.
• A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.
• Other duties as assigned.

Required Skills

• Excellent customer service skills and client focus
• Strong communications skills including the ability to communicate technical information using non-technical language
• Strong problem-solving skills
• Ability to maintain complex operational processes
• Capable of handling and escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation
• Technical understanding of enterprise networking and virtual network technologies
• Experience with the one or more of the following: VMware ESXi, VMware SRM, PowerCLI, and/or vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco Hyperflex, and Nutanix
• Experience with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies
• Technical understanding of TCP/IP and the OSI model
• Technical understanding of software defined storage solutions
• Technical understanding of traditional and virtual backup solutions
• Network and server troubleshooting experience

Additional Desired Skills

• Cisco Hyperflex, Nutanix AHV, and Dell VxRail expertise are a plus
• VMware VCP, Nutanix NCP, Vendor storage certifications (EMC/NetApp) are preferred; ability to obtain within one year is required
• Previous experience or aptitude to be successful in an Operations capacity
• Ability to remain calm and courteous in periods of stress
• Ability to work on several problems simultaneously
• Ability to work with broad range of experience levels

Education And Experience

• Bachelor’s Degree or equivalent work experience and/or military experience
• 5+ years of hands-on experience with virtualized compute and storage infrastructure

Skills: avd,customer service,nutanix,citrix,vmware