Circle relationship Head | Maharashtra

Aditya Birla Capital; Madhya Pradesh; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Aditya Birla Capital is seeking a results-oriented candidate in Madhya Pradesh to drive business through effective channel partner relationships. The role involves managing a team of Sales Managers, ensuring compliance with regulations, and implementing innovative strategies to maximize business potential. Ideal candidates should possess strong relationship management and sales strategy skills, and be able to analyze and communicate product changes effectively. This position offers opportunities for professional growth and development.

Qualifications

• Experience in managing sales teams and channel partners.
• Strong understanding of business processes and customer relationship management.
• Ability to interpret product changes and communicate effectively.

Responsibilities

• Drive business through region by nurturing relationships.
• Ensure smooth process flow and compliance with regulations.
• Identify business opportunities and ensure target achievements.
• Conduct regular reviews and training for teams.

Skills

Relationship Management

Sales Strategy

Communication Skills

Team Management

Education

Bachelor's Degree or equivalent

Job description

Job Purpose

Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business, contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.

Job Context & Major Challenges

Job Context: Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business, contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation. Job Challenges: High dependency on HDFC Bank relationships in Open Architecture scenario, where they may have their own priorities so alignment is key. Balancing between the process requirement and expectations of the Channel partners.

Key Result Areas

KRA1: Ensure achievement of Targets (Premium & Revenue)

1. Continuous interaction (as per RH / ZH's defined grid) with the channel partners/Circle Heads of the Zone.

• Mapping all the key decision makers & building a review mechanism per mapping basis decided Intervals.
• Aggressively downloading all the RnR activities to be run by BSLI.
• Innovative ways to download the R&R activity.

KRA2: Ensure smooth function of the sales and other processes in order to maximise business potential

1. Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training modules.

• Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling.

KRA3: Relation Ship Management: Open Architecture

1. To Handle Bank customers requirements with the best services and products ranges.

• To be equipped with insurance and Bank Products knowledge.
• To manage the relationship at all the levels to have the desired outputs.

KRA4: Drive effective channel management

1. Work with the channel partner to effectively use R&R programs to drive desired behaviours.

• Ensure efficient use of spent on Channel Partners which helps in achieving the end objective.
• Ensure achievement of desired levels of
• People Retention:10%.
• Activisation of Teams:20%.
• FYP ISSUED:50%.
• NOPs:10%.
• Product Mix: 10% (20%, Trad 50%: ULIP 40%: Protection 10% Monthly).
• 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs.
• Identify training needs for the in-house and channel partner teams.
• Position gaps / Vacancy to be filled within a TAT of T+15 Days.
• Identify innovative methods working with the relationship to enhance penetration of the database.

KRA5: Ensure the right method of business acquisition in order get the profitable mix for the organisation

1. Scrutinise the business on regular basis.

• Maintain quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T + 72 Hrs.
• Take necessary documented actions against defaulting employees on quality / conduct parameters.

KRA6: Persistency

1. Regular MIS flow and Communication with Channel Partners on T-30 Basis (T Being the renewal date).

• Resolve queries as and when required to ensure that renewal takes place on time.
• Fortnightly renewal status review mechanism to be followed internally.

KRA7: Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line

1. Identify innovative methods working with the relationship to enhance penetration of the database.

• SM Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused.
• Ensure Product Mix - Trad 50% : ULIP 40% : Term 10%.
• 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs.
• Identify training needs for the in-house and channel partner team.