Circle relationship head | Kolhapur

Birla Carbon; Kolhapur District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Birla Carbon is looking for a Circle Relationship Head in Kolhapur to drive business growth and maintain relationships with channel partners. The role requires effective management of sales processes and achieving targets for overall company growth. Candidates should have a strong understanding of insurance and banking products, and be able to identify training needs and maintain quality checks. The position is pivotal for managing expectations while balancing process requirements in the banking sector.

Responsibilities

• Drive business and achieve targets through allocated region.
• Ensure achievement of targets in order to contribute to overall growth.
• Manage the relationship at all levels to achieve desired outputs.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Circle relationship head | Kolhapur

Designation :

Job Description:

Job Purpose

Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.

Key Challenges for the role –

• High dependency on HDFC Bank relationships in Open Architecture scenario, where they may have their own priorities so alignment is the key.
• Balancing between the process requirement and expectations of the Channel partners.

Principal Accountabilities

• Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company.
• Continuous interaction (as per RH / ZH's defined grid) with the channel partners/Circle Heads of the Zone.
• Mapping all the key decision makers and building a review mechanism per mapping basis at decided intervals.
• Aggressively download all the RnR activities to be run by BSLI.
• Ensure smooth function of the sales and other processes in order to maximize business potential.
• Communicate any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training modules.
• Support actual sales and service aspects including sales calls, issuance and complaint handling.
• Handle bank customers requirements with the best services and product ranges.
• Be equipped with insurance and bank product knowledge.
• Manage the relationship at all levels to achieve desired outputs.
• Work with the channel partner to effectively use R&R programs to drive desired behaviours.
• Ensure efficient use of spend on channel partners which helps in achieving the end objective.
• Ensure achievement of desired levels: People Retention:10%, Activisation of Teams:20%, FYP ISSUED:50%, NOPs:10%, Product Mix: 10% (20% Traditional, 50% ULIP, 40% Protection, 10% Monthly).
• Provide inputs for new products & sales pitch, based on an in-depth understanding of channel needs; target 15% business more than TATA.
• Identify training needs for in-house and channel partner teams.
• Fill position gaps / vacancies within a TAT of T+15 days.
• Identify innovative methods working with the relationship to enhance penetration of the database; ensure the right method of business acquisition to achieve a profitable mix.
• Scrutinize the business on a regular basis.
• Maintain quality checks. Monitor customer complaints and adhere to defined resolution TATs – T + 72 hours.
• Take necessary documented actions against defaulting employees on quality / conduct.