Circle Account Manager

Altius; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Altius invites applications for the Circle Account Manager position in Chennai. The role focuses on business growth and 100% collection achievement within the defined circle, managing customer engagements and relationships with MNOs and ISPs, and coordinating with finance for accurate reconciliations and dispute resolutions.

The candidate should have at least 5 years in sales/collections, a Bachelor's degree, and prior telecom experience.

Qualifications

• Full-time graduation from a recognized institute.
• Minimum 5 years of experience in sales/collections.
• Experience in telecommunications or service provider sector preferred.

Responsibilities

• Ownership of 100% collection targets for the circle.
• Track DSO and aging of outstanding receivables.
• Engage with customers and internal teams to ensure timely collections.
• Provide periodic status updates and action plans for recovery.
• Drive circle account management and sales/revenue targets.
• Maintain accurate reporting of outstanding balances and disputes.

Skills

Sales

Collections

Account management

Relationship management

Education

Bachelor's degree

Job description

Altius is the leading telecom infrastructure platform in India with a portfolio of 257,000+ telecom sites which includes 7,350+ In-Building and Small Cell Solutions across 22 telecom circles in India. As the go-to partner for Digital Infrastructure solutions, Altius is proud to connect millions of Indians to content, enterprises, and essential services. Our infrastructure supports the entire range of telecom technologies, from 2G to 5G, future innovations, IoT, small cells, and AI applications.

About the Role

At Altius, we are hiring for the position of Circle Account Manager at our Chennai location.

Job Purpose:

The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following:

• Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
• Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
• Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and comprehensive collection of dues
• Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carry out timely resolution of collections related issues (through credit / debit notes, where required).

Job Responsibilities:

Collections

· Ownership of 100% collection as per Monthly Target

· DSO and Aging of outstanding

· Red flag any issue anticipated to have adverse impact on timely collection of dues.

· Internal customer on boarding for the support required in terms of timely collections.

· Adherence to Collection Process and Escalation Matrix.

Customer Engagement and Sales Funnel Generation

· Circle account management for MNO and ISP at N-1 level

· ZBM relationship management / BSNL SSA level mapping

· Driving Customer satisfaction across MNO team

· Sales and Revenue target achievement for Anchor/ Colo for the respective account

· Internal reporting – Account Wise

· Validation of customer inputs in SR, SO, RFAI for ER

· Reconciliation with customer and coordination with ER

· Accurate reporting of Outstanding & Billing Disputes

· Mitigation & Resolution of billing disputes in a timely manner

Engagement with Circle Level Client Stakeholders

· Strong Customer Relationship & Business Engagements.

· Daily / Weekly interactions with Operator execution teams at Circles.

· Drive C-SAT process at circles and own continuous improvement plan internally & externally.

· Manage issues raised by OPCOs that impact New Business & Collections

· Create Customer delight across the spectrum of external stakeholders

Accurate Market Intelligence & Timely Information Sharing

· Monthly Market Share Analysis & Reporting

· Order Win / Loss Analysis

· Engagement with the Operator teams for emerging requirements and business trends

• Full time graduation degree from a recognized institute

Required work experience

• Industry: Telecommunications
• Role: Collections / Sales
• Years of experience: Minimum 5 years of experience in a sales / collections role

Looking for your next growth opportunity? Join Altius and be part of a collaborative, inclusive, and high-performing culture where everyone has an equal opportunity to succeed.

Altius is an equal opportunity employer and encourages applications from individuals across diverse backgrounds and experiences.