Account Manager-UN

airtel; Bathinda; On-site; INR 500,000 - 600,000; Full time

Job summary

A leading telecommunications company based in Punjab is seeking a candidate for a role focused on business acquisition and client relationship management. The ideal candidate should have at least 2 years of experience in B2B field sales and possess a graduate degree in Engineering. Responsibilities include delivering on targets for data, voice, and fixed line services, maintaining strong client relationships, and providing market intelligence. Candidates should demonstrate key account management skills and an understanding of technology.

Qualifications

• 2+ years of relevant work experience in B2B field sales.

Responsibilities

• Ensure business acquisition/growth in the territory.
• Build and maintain strong client relationships.
• Deliver Data, Voice, and Fixed Line business as per targets.
• Track competition and collect market intelligence.
• Negotiate and close orders/contracts to maximize revenue.

Skills

Understanding of technology

Customer Service Orientation

Key Account Planning & Management

Executive Presence

Commercial Acumen

Creative and Innovative

Analytical Skill

Education

Graduate degree preferably B. Tech/B. E

Job description

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

We Create Impact, Take Early Ownership, And Experiment With Different Career Paths As Part Of Our Cultural Fabric. Here’s What You Will Get To Experience As An Airtel Employee So come join us, and #BeLimitless.

Position Description

The purpose of this role is :

• To ensure business acquisition/growth in his territory by delivering Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business
• Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business.
• Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts.

Organizational Relationship

Reporting To: Team Leader / Zonal Sales Manager

Key Responsibilities & Accountabilities

Account Management

• Build and maintain strong, long-lasting client relationships.
• Deliver Data, Voice and Fixed Line business/revenue as per assigned targets.
• New account break-in (hunting) for Data, Voice, and Fixed Line.
• Cross-sell multi-product lines in existing customers
• Build & maintain healthy funnels for all three Lines of Business with earmarked levels of maturity
• Track and monitor competition plan & collect insights for market intelligence
• Negotiate and close orders/contracts to maximize revenue.
• Ensure timely and successful delivery of our solutions as per client needs.
• Enabling resolution of any customer issue directly/indirectly through internal support teams

Knowledge, Certifications And Experience

Education Qualification: Graduate degree preferably B. Tech/B. E

Total Experience: 2+ years of relevant work experience (B2B field sales)

Key Interactions

Internal: Distribution, network, service, HR etc.

External: Customer

Technical Competencies

Skills and Competencies

• Understanding of technology
• Customer Service Orientation
• Key Account Planning & Management
• Executive Presence – ability to handle CXO discussions
• Commercial Acumen
• Creative and Innovative
• Analytical Skill

Leadership And Behavioural Competencies

• Customer Obsession
• Collaboration & Influence
• Ownership Mindset
• Learning Agility
• Navigating Change
• Execution Excellence