Chief Technology Officer - AI Transformation

R2R Consults; India; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

R2R Consults is seeking a highly execution-driven Chief Technology Officer (CTO) to lead and transform the technology and operations landscape of our global KPO. This role requires a leader who actively drives implementation, builds scalable systems, and leverages AI to enhance complex business processes.

As the organization embarks on a strategic transformation, the CTO will act as a Transformation Architect, partnering with the Strategic Technology Leader and Promoters to identify automation

Qualifications

• 12+ years of technology leadership in high-pressure environments (KPO/IT services/FinTech).
• Transformation background with AI-driven initiatives, digital programs and scalable tech operations.
• Execution-focused leadership with proven ability to drive large cross-functional teams to deliver results.

Responsibilities

• Strategize and Execute AI Transformation: Lead end-to-end AI and process transformation across the organization to an AI-native delivery model.
• Drive Process Innovation: Use emerging technologies to automate and transform traditional manual processing into a System of Intelligence.
• Team Management & Mentorship: Lead a cross-functional team of 50+ members across Infrastructure, DevOps, Web/Portals, and Enterprise Automation (RPA).
• Platform Optimization: Ensure scalability and optimal performance of all tech platforms and proprietary workflow systems.
• Hands-on Execution: Translate strategy into tangible on-ground execution with measurable business outcomes.
• Efficiency & Cost Optimization: Identify opportunities for deep automation and cost reductions within the global delivery engine.
• Data & Compliance Stewardship: Transform unstructured historical data into structured assets for model training while ensuring GDPR, SOC2, APP compliance.
• Cultural Leadership: Align technology initiatives with business goals and foster a high-performance delivery-focused tech culture.

Skills

AI Transformation

Digital Transformation

Team Leadership

Platform Optimization

Data Governance

Compliance Knowledge

Strategic Planning

Tools

Infrastructure

DevOps

Web/Portals Development

RPA / Automation

Job description

Chief Technology Officer (CTO)

Location: GIFT City, Ahmedabad

Reports to: CEO / Strategic Board

Role Overview

We are seeking a highly execution-driven Chief Technology Officer (CTO) to lead and transform the technology and operations landscape of our global KPO. This role requires a leader who goes beyond strategy-someone who actively drives implementation, builds scalable systems, and leverages AI to enhance complex business processes.

As the organization enters a significant strategic transformation phase, the CTO will act as a \"Transformation Architect\", working closely with the Strategic Technology Leader and Promoters to identify and evaluate automation strategies and lead their on-ground execution.

Key Responsibilities

• Strategize and Execute AI Transformation: Lead the end-to-end AI and process transformation for all functions across the organization to move toward an AI-native delivery model.


• Drive Process Innovation: Drive process transformation and automation using emerging technologies to move beyond traditional manual processing toward a \"System of Intelligence\".


• Team Management & Mentorship: Manage and mentor a cross-functional team of 50+ members spanning Infrastructure, DevOps, Application Development (Web/Portals), and Enterprise Automation (RPA).


• Platform Optimization: Ensure the seamless functioning, scalability, and optimization of all tech platforms and proprietary workflow systems.


• Hands-on Execution: Take full ownership of execution-translating high-level strategic concepts into effective, on-ground implementation with measurable business outcomes.


• Efficiency & Cost Optimization: Identify opportunities for deep-sync automation, efficiency improvements, and cost optimization within the global delivery engine.


• Data & Compliance Stewardship: Lead the initiative to transform unstructured historical data into structured assets for proprietary model training while ensuring strict adherence to global data privacy standards (GDPR, SOC2, APP).


• Cultural Leadership: Collaborate with leadership to align technology initiatives with business goals and build a high-performance, delivery-focused tech culture.

Key Requirements

• 12+ years of technology leadership experience, with a proven background in execution-heavy environments (e.g., KPO, IT Services, or FinTech).


• Transformation Background: Strong background in AI-driven transformation, digital initiatives, and scaling technology-driven operations.


• Execution Orientation: Proven experience managing large cross-functional tech teams with a strong problem-solving mindset.


• Technical Breadth: Significant exposure to infrastructure management, application development, and automation (RPA) ecosystems.


• Collaborative Mindset: Ability to work in a fast-paced, process-driven environment in an integrated manner with strategy leaders and internal operations heads to sustain long-term transformation.


• Candidates from large-scale services or transformation-driven organizations (e.g., IT services, BPM, consulting setups)


• Prior experience in building or scaling tech-driven operations will be an advantage

Preferred Background

• Candidates from large-scale services or transformation-driven organizations (e.g., IT Services, BPO/KPO, BPM, GCCs, SaaS, or Tier-1 Consulting setups).


• Prior experience in building or scaling tech-driven operations and transitioning manual-heavy operations into automated, product-led delivery models will be an advantage.

What We're Looking For

A leader who combines strategic thinking with strong execution capability, and can drive initiatives from concept to completion with clear business impact.