Chief Operating Officer for Multi-Process BPO (MPBPO) (4:00 PM to 1:00 AM IST) Gurgaon

ElevenX Capital; Gurugram District; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

EXC Managed Services, the multi-service operating company of ElevenX Capital, seeks a hands-on Chief Operating Officer to run day-to-day operations across IT Operations, Marketing, Website-Building Services, and Talent Acquisition — translating strategy into disciplined execution, owning P&L performance, and building a scalable, multi-service organization.

The COO reports to the President of EXC Managed Services, who in turn reports into Xforce.

Qualifications

• Bachelor’s degree in a related field; MBA preferred.
• 10+ years of progressive ops leadership in multi-service or managed-services environments.
• Experience running IT managed-services delivery (SLA, security, infrastructure).
• Direct experience owning or partnering on a marketing function (demand gen, brand, campaigns).
• Proven sales track record selling professional/digital services and scaling a service line.

Responsibilities

• Own full P&L accountability across all service lines, including budgeting and margin management.
• Translate strategic priorities into executable plans, KPIs, and governance.
• Standardize processes and reporting across IT Ops, Marketing, Website-Building, and Talent Acquisition.
• Identify cross-sell opportunities across service lines and drive collaboration.
• Lead and mentor the leadership team across functions with clear goals and accountability.
• Drive delivery excellence in IT operations, security, and managed services.

Skills

P&L management

Operations leadership

Sales experience

Stakeholder management

Strategic planning

Education

Bachelor's degree

MBA preferred

Tools

PSA

RMM

ERP

CRM

HRIS

Job description

EXC Managed Services (“EXC MS”) is ElevenX Capital’s multi-service operating company, delivering:

FPO — Finance Process Outsourcing

ITO — Information Technology Outsourcing (for ElevenX portfolio copmanies)

RPO — Recruitment Process Outsourcing

LPO — Legal Process Outsourcing

MPO — Marketing Process Outsourcing

EXC MS is seeking a versatile, hands-on Chief Operating Officer to run day-to-day operations across IT Operations, Marketing, Website-Building Services, and Talent Acquisition — translating strategy into disciplined execution, owning P&L performance, and building a scalable, multi-service organization.

The COO reports to the President of EXC Managed Services, who in turn reports into Xforce. This is a hands-on operating role for a leader who has run diversified service lines under one roof, is comfortable carrying a sales quota alongside operational duties, and can move fluidly between strategic planning and day-to-day delivery management.

Key Responsibilities

Operational Leadership & P&L Ownership

• Own full P&L accountability for EXC Managed Services, including budgeting, forecasting, margin management, and cost discipline across all service lines.
• Translate the President’s strategic priorities into executable operating plans, KPIs, and quarterly business reviews.
• Standardize processes, reporting, and governance across IT Operations, Marketing, Website-Building Services, and Talent Acquisition to ensure consistent quality and accountability.
• Identify shared-services and cross-sell opportunities across service lines (e.g., IT clients as website-build prospects, TA clients as marketing prospects).
• Represent EXC MS operating performance to the President and, as needed, to Xforce leadership.
• Other Duties as assigned.

IT Operations & Managed Services Delivery

• Oversee IT infrastructure, systems architecture, cybersecurity posture, and helpdesk/managed-services delivery for EXC MS clients.
• Ensure SLA adherence, uptime, and service-quality benchmarks are consistently met across the managed IT portfolio.
• Drive automation, ticketing, and systems integration (PSA/RMM, ERP, CRM, HRIS) to improve delivery efficiency and margin.
• Own vendor and technology-partner relationships supporting IT service delivery.
• Own EXC MS’s marketing function — brand positioning, demand generation, content, campaigns, and digital presence — across all service lines.
• Build and manage a marketing pipeline that feeds both the IT managed services and website-building services businesses.
• Establish marketing KPIs (pipeline generated, cost per lead, conversion) and report performance against targets.
• Ensure marketing messaging and positioning are consistent across EXC MS’s service portfolio.
• Personally drive and/or lead a sales motion for EXC MS’s website-building/digital services line, including prospecting, pitching, proposals, and closing.
• Own the delivery model for website-building engagements — scoping, project management, quality assurance, and client handoff.
• Set pricing, packaging, and margin targets for the website-building service line, and scale it into a repeatable, sellable offering.
• Build and manage the sales and delivery team supporting this service line as it scales.

Talent Acquisition

• Oversee delivery of Talent Acquisition services — whether as an internal function, a client-facing TA/RPO managed service, or both — ensuring SLA adherence and stakeholder satisfaction.
• Build scalable sourcing, screening, and hiring processes usable both for EXC MS’s own hiring and for any TA managed-services clients.
• Partner with delivery leadership to strengthen client relationships and grow the TA services portfolio, where applicable.

People & Organizational Leadership

• Build, mentor, and lead a leadership team across IT Operations, Marketing, Website-Building Services, and Talent Acquisition, fostering shared accountability.
• Establish clear goals, KPIs, and accountability structures across all functions reporting into the COO.
• Champion a culture of operational discipline, sales accountability, and continuous improvement.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, IT, or a related field; MBA or equivalent advanced degree preferred.
• 10+ years of progressive operations leadership experience, including at least 3–5 years in a COO, VP of Operations, or General Manager capacity within a multi-service or managed-services business.
• Demonstrated experience running IT managed-services delivery (SLAs, infrastructure, cybersecurity) is required.
• Direct experience owning or closely partnering on a marketing function — demand generation, brand, campaigns.
• Proven sales experience, ideally selling professional/digital services (website design/build or similar), with a track record of closing and scaling a service line.
• Experience in Talent Acquisition, ideally within a managed services, RPO, or staffing environment.
• Strong command of P&L management, budgeting, and forecasting across multiple business lines.
• Experience reporting to a President/CEO or Board, with excellent executive communication and stakeholder-management skills.
• Experience in fast-paced, growth-oriented, or private-equity/venture-studio-backed environments is a strong plus.