Chief Operating Officer

ElevenX Capital; Gurgaon; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

ElevenX Capital is seeking a hands-on Chief Operating Officer to run day-to-day operations for EXC Managed Services, spanning IT operations, marketing, website-building, and talent acquisition. The role demands translating strategy into disciplined execution, owning P&L performance, and building a scalable organization.

The COO will drive operational discipline, set KPIs, and oversee cross-functional teams, while balancing sales quotas with delivery management in a fast-paced, growth-focused

Qualifications

• Bachelor’s degree in Business, Marketing, IT, or related field.
• 10+ years of progressive operations leadership experience in a multi-service or managed-services business.
• Demonstrated experience running IT managed-services delivery (SLAs, infrastructure, cybersecurity).
• Direct experience owning or closely partnering on a marketing function — demand generation, brand, campaigns.
• Proven sales experience selling professional/digital services with a track record of closing and scaling a service line.

Responsibilities

• Own full P&L accountability for EXC Managed Services across all service lines.
• Translate the President’s priorities into executable operating plans, KPIs, and quarterly reviews.
• Standardize processes, reporting, and governance across all functions to ensure quality and accountability.
• Identify shared services and cross-sell opportunities across service lines.
• Manage vendor and technology-partner relationships supporting service delivery.
• Lead and mentor a leadership team across IT Operations, Marketing, Website-Building, and Talent Acquisition.

Skills

P&L management

Budgeting

Forecasting

Operational leadership

Sales experience

Marketing leadership

IT operations

Cybersecurity

Vendor relations

Education

Bachelor’s degree in Business/Marketing/IT

MBA or equivalent advanced degree

Job description

Gurgaon Kty., India | Posted on 08/11/2026

President, EXC Managed Services (whoreports into Xforce)

Location

Full Time – Onsite [placeholder – confirmbefore publishing]

Employment Type

About the Role

EXC Managed Services (“EXC MS”) is ElevenX Capital’smulti-service operating company, delivering IT managed services, marketingservices, website-building/digital services, and talent acquisition services toclients. EXC MS is seeking a versatile, hands-on Chief Operating Officer to runday-to-day operations across IT Operations, Marketing, Website-BuildingServices, and Talent Acquisition — translating strategy into disciplinedexecution, owning P&L performance, and building a scalable, multi-serviceorganization.

The COO reports to the President of EXC ManagedServices, who in turn reports into Xforce. This is a hands-on operating rolefor a leader who has run diversified service lines under one roof, iscomfortable carrying a sales quota alongside operational duties, and can movefluidly between strategic planning and day-to-day delivery management.

Key Responsibilities

OperationalLeadership & P&L Ownership

• Ownfull P&L accountability for EXC Managed Services, including budgeting,forecasting, margin management, and cost discipline across all service lines.
• Translatethe President’s strategic priorities into executable operating plans, KPIs, andquarterly business reviews.
• Standardizeprocesses, reporting, and governance across IT Operations, Marketing,Website-Building Services, and Talent Acquisition to ensure consistent qualityand accountability.
• Identifyshared-services and cross-sell opportunities across service lines (e.g., ITclients as website-build prospects, TA clients as marketing prospects).
• RepresentEXC MS operating performance to the President and, as needed, to Xforceleadership.
• OtherDuties as assigned.

ITOperations & Managed Services Delivery

• OverseeIT infrastructure, systems architecture, cybersecurity posture, andhelpdesk/managed-services delivery for EXC MS clients.
• EnsureSLA adherence, uptime, and service-quality benchmarks are consistently metacross the managed IT portfolio.
• Driveautomation, ticketing, and systems integration (PSA/RMM, ERP, CRM, HRIS) to improve delivery efficiency and margin.
• Ownvendor and technology-partner relationships supporting IT service delivery.

MarketingLeadership

• OwnEXC MS’s marketing function — brand positioning, demand generation, content,campaigns, and digital presence — across all service lines.
• Buildand manage a marketing pipeline that feeds both the IT managed services andwebsite-building services businesses.
• Establishmarketing KPIs (pipeline generated, cost per lead, conversion) and reportperformance against targets.
• Ensuremarketing messaging and positioning are consistent across EXC MS’s serviceportfolio.
• Personallydrive and/or lead a sales motion for EXC MS’s website-building/digital servicesline, including prospecting, pitching, proposals, and closing.
• Ownthe delivery model for website-building engagements — scoping, projectmanagement, quality assurance, and client handoff.
• Setpricing, packaging, and margin targets for the website-building service line,and scale it into a repeatable, sellable offering.
• Buildand manage the sales and delivery team supporting this service line as itscales.

TalentAcquisition

• Overseedelivery of Talent Acquisition services — whether as an internal function, aclient-facing TA/RPO managed service, or both — ensuring SLA adherence andstakeholder satisfaction.
• Buildscalable sourcing, screening, and hiring processes usable both for EXC MS’s ownhiring and for any TA managed-services clients.
• Partnerwith delivery leadership to strengthen client relationships and grow the TAservices portfolio, where applicable.

People& Organizational Leadership

• Build,mentor, and lead a leadership team across IT Operations, Marketing,Website-Building Services, and Talent Acquisition, fostering sharedaccountability.
• Establishclear goals, KPIs, and accountability structures across all functions reportinginto the COO.
• Championa culture of operational discipline, sales accountability, and continuousimprovement.

Qualifications & Experience

• Bachelor’sdegree in Business, Marketing, IT, or a related field; MBA or equivalentadvanced degree preferred.
• 10+years of progressive operations leadership experience, including at least 3–5years in a COO, VP of Operations, or General Manager capacity within amulti-service or managed-services business.
• Demonstratedexperience running IT managed-services delivery (SLAs, infrastructure,cybersecurity) is required.
• Directexperience owning or closely partnering on a marketing function — demandgeneration, brand, campaigns.
• Provensales experience, ideally selling professional/digital services (websitedesign/build or similar), with a track record of closing and scaling a serviceline.
• Experiencein Talent Acquisition, ideally within a managed services, RPO, or staffingenvironment.
• Strongcommand of P&L management, budgeting, and forecasting across multiplebusiness lines.
• Experiencereporting to a President/CEO or Board, with excellent executive communicationand stakeholder-management skills.
• Experiencein fast-paced, growth-oriented, or private-equity/venture-studio-backedenvironments is a strong plus.