Chief manager - Partner Office Program

HDFC Life; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HDFC Life is seeking a Chief Manager - Partner Office Program to oversee end-to-end management of partner offices in the Mumbai region. The role involves coordinating office administration, supporting staff, and ensuring adherence to company standards and regulatory policies.

You will monitor performance metrics, drive process improvements, report to stakeholders, and provide guidance to partner office teams. Strong communication, organization, and experience in financial services are essential.

Qualifications

• Strong communication with internal stakeholders, partner offices, and customers.
• Experience in office administration and managing day-to-day operations.
• Knowledge of office equipment and ensuring their maintenance.
• Demonstrated customer service skills and handling escalations.
• Experience in insurance, financial services, or related regulated industry, in a managerial/coordination role.

Responsibilities

• Oversee end-to-end management of partner offices and ensure smooth operations.
• Coordinate office administration activities and support staff.
• Monitor performance metrics and implement process improvements to enhance service quality.
• Provide guidance to partner office staff and resolve escalated issues.
• Support regulatory and internal policy compliance and ensure documentation and reporting.

Skills

Communication

Office administration

Customer service

Data analysis

Stakeholder management

Regulatory knowledge

Time management

Attention to detail

Education

Bachelor's degree in business/ administration/ related field

Postgraduate degree or professional certification in management/ operations

Tools

MS Office

Office equipment

Job description

Company Description

HDFC Life is one of India's leading private life insurance companies, offering a wide range of individual and group insurance solutions. Formed as a joint venture between Housing Development Finance Corporation Limited (HDFC), India's leading housing finance institution, and abrdn plc, a major UK-based financial services provider, the company combines strong local expertise with global best practices. Its portfolio includes products for protection, pension, savings, investment, and health, which customers can customize using optional riders. HDFC Life operates through about 500 branches across over 900 cities and towns in India and maintains a liaison office in Dubai. The company has a strong presence in its markets, supported by a large base of Financial Consultants and a commitment to customer-centric services.

Role Description

The Chief Manager - Partner Office Program will oversee end-to-end management of partner offices, ensuring smooth operations, adherence to company standards, and a consistent customer experience. In this full-time, on-site role located in the Mumbai Metropolitan Region, the position involves coordinating office administration activities, managing administrative support, and optimizing the use of office equipment and resources. The role includes collaborating with internal teams and external partners, monitoring performance metrics, and implementing process improvements to enhance service quality. The Chief Manager will also provide guidance to partner office staff, resolve escalated customer service issues, and support compliance with regulatory and internal policies. Regular reporting, documentation, and stakeholder communication are core aspects of the day-to-day responsibilities.

Qualifications

• Strong communication skills, including the ability to interact effectively with internal stakeholders, partner office teams, and customers.
• Proficiency in office administration and administrative assistance, with experience in managing day-to-day operations and documentation.
• Working knowledge of office equipment and tools, and the ability to ensure their efficient usage and maintenance.
• Demonstrated customer service skills, with experience in handling escalations and maintaining high service standards.
• Relevant experience in insurance, financial services, or a similar regulated industry, preferably in a managerial or coordination role.
• Bachelor's degree in business, administration, or a related field; a postgraduate degree or professional certification in management or operations is an advantage.
• Strong organizational and time-management abilities, with attention to detail and capacity to manage multiple partner offices.
• Comfort with data analysis and reporting, using standard office software and management tools.