Deputy Manager - Operations & Services Group

PeopleStrong; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HDFC ERGO General Insurance invites applications for Deputy Manager- Operations & Services Group. The role, based in New Delhi/Noida back-office operations, requires 3–9 years of experience in general insurance operations and a track record of process improvements.

The position is permanent with responsibilities spanning policy issuance monitoring, discrepancy management, quality checks, and coordination across departments. Strong teamwork and stakeholder engagement are essential.

Qualifications

• Graduation or post-graduation in any stream.
• Ability to work in teams and coordinate with stakeholders.
• Strong interpersonal and communication skills.

Responsibilities

• Monitor end-to-end policy issuance for Health/Travel and Miscellaneous products.
• Discrepancy management as per defined guidelines and timelines.
• Fortnightly quality checks to ensure accuracy and compliance.
• Reconciliation of Open PID and Credit records.
• Drive productivity optimization and effective people management within the team.
• Adherence to audit requirements and regulatory standards.
• Coordinate with stakeholders for faster resolutions and turnaround times.
• Lead automation initiatives and process improvements to enhance operational efficiency.

Skills

Any Graduate

Education

Graduation/ PG in any stream

Job description

Deputy Manager - Operations & Services Group

HDE/JC/14663

• HDFC ERGO General Insurance
• India>North>Uttar Pradesh>New Delhi>New Delhi - Noida (Back Office)>New Delhi - Noida (Back Office)>1312>Corporate

End Date 29 Dec 2026

Required Experience 3 - 9 years

Basic Section

New Job Title Deputy Manager - Operations & Services Group

No. Of Openings 1

Grade JM2

Campus/Non Campus --

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel OSG

Business Function Non Sales

Cost Center Central Operations

Cost Center Code 1911

Department Operations and Services Group

Function OSG

Business Zone NA

Job Role TM - Central Operations

Country India

Region North

Branch Code 1312

Type of Office Corporate

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

JOB PROFILE

Department

Operation and Service Group

Location

Position

Deputy Manager- Retail OPS

Band

JM2

Reporting to

Sr. Manager

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs

Our Values

• Ethics

About HDFC Ergo General Insurance Co., Ltd.,

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector banks (Bank), the Company has become a subsidiary of the Bank. The Company offers a complete range of general insurance products ranging from motor, health, travel, home and personal accidents in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across a wide distribution network and 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers.

• Monitoring of end-to-end Policy issuance of all Health/Travel and Miscellaneous products
• Discrepancy Management for all Health/Travel and Miscellaneous products as per the defined guidelines and TAT’s
• Fortnightly QC to ensure 100% accuracy and compliance.
• Reconciliation of Open PID and Credit
• Drive Productivity optimization and effective people management within the team.
• Adherence of Audit requirements and regulatory compliance standards.
• Co-ordination with all stakeholders and inter department collaboration for faster resolutions and TAT’s
• Lead automation initiatives and process improvements to enhance operational efficiency.

Key Requirements – Education & Certificates

• Graduation/ PG in any stream

Key Requirements - Experience &Skills

• Ability to work in teams
• Develop strong interpersonal skills with various functional stakeholders