Chief Human Resource Officer

Common Service Centres (CSC); Dadri, Delhi, Gurugram District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

CSC SPV seeks an accomplished CHRO to lead people strategy, governance and a technology-enabled workforce across Corporate, State and District units. The role combines government-facing governance with agility to manage a large field-based service network.

The CHRO will advise the MD & CEO on people matters, oversee HR across operations, and ensure compliance with labour codes, data protection and audit requirements.

Qualifications

• Postgraduate degree or MBA/PGDM with HR specialization from a recognised university.
• Labour law knowledge is an added advantage.
• 20+ years of progressive HR experience with senior leadership responsibility.
• 7+ years in CHRO/head HR/HR Director or equivalent roles.
• Experience managing 3,000+ employees, across multi-location or field operations.
• Working knowledge of Government/ PSU HR frameworks, service rules, disciplinary proceedings, vigilance interface and audit.

Responsibilities

• Develop and execute a people strategy aligned with CSC SPV's mandate under Digital India, its business plan and portfolio of citizen services.
• Review organisation structure, roles and manpower norms across Corporate, State and District offices.
• Govern deployment of regular, contractual and outsourced manpower, including oversight of manpower agencies.
• Lead merit-based recruitment for corporate, technology and field roles in line with rules.
• Design leadership pipelines and succession plans for State Heads and District Managers.
• Implement KPI-based performance management linked to outcomes like activation, service adoption and targets.
• Own the HRMS ecosystem and dashboards for headcount, attrition, costs and grievances.

Education

Postgraduate degree / diploma in Human Resource Management, Personnel Management, Industrial Relations or Labour Welfare, or an MBA / PGDM / PhD with HR specialization, from a recognised university / institute.

A qualification in labour law will be an added advantage.

Job description

Position:

Chief Human Resources Officer (CHRO)

Organisation:

CSC e-Governance Services India Limited (CSC SPV)

Location:

Noida / Delhi NCR (with travel to State/District offices as required)

Reporting To:

Managing Director & CEO

About CSC SPV

CSC e-Governance Services India Limited is a Special Purpose Vehicle set up under MeitY to implement and oversee the Common Services Centres (CSC) scheme under the Digital India programme. Through a nationwide network of CSCs operated by Village Level Entrepreneurs (VLEs), it delivers government-to-citizen (G2C), financial, insurance, education, health, agriculture and other digital services to citizens in rural and semi-urban India, supported by Corporate, State and District teams.

Job Summary

CSC SPV seeks an accomplished Head of Human Resources / CHRO to lead its people strategy and build a high-performing, accountable and technology-enabled workforce. The role combines the governance, transparency and compliance expectations of a Government-linked organisation with the agility needed to run a large, field-intensive service-delivery network. The CHRO will advise the MD & CEO on all people matters and lead HR across Corporate, State and District operations.

Key Responsibilities

People Strategy & Organisation Design

• Develop and execute a people strategy aligned with CSC SPVs mandate under Digital India, its business plan and its expanding portfolio of citizen services.
• Review organisation structure, roles, manpower norms and delegation of powers across Corporate, State and District offices, and right-size teams against service-delivery requirements.
• Rationalise and govern deployment of regular, contractual and outsourced manpower, including oversight of manpower agencies.

Talent Acquisition & Leadership

• Lead transparent, merit-based recruitment for corporate, technology, domain-specialist and field roles, in line with Board-approved recruitment rules and documented selection procedures.
• Build leadership pipelines and succession plans for State Heads, District Managers and other critical positions.
• Design capability-building programmes, in coordination with CSC Academy, for field teams on VLE onboarding and support, service rollout and citizen-service quality.

Performance & Culture

• Implement KRA/KPI-based performance management linked to measurable outcomes such as VLE activation, service adoption, transaction volumes, revenue and scheme targets.
• Build a culture of integrity, probity, accountability and citizen-centric service.
• Strengthen engagement, recognition and two-way communication with geographically dispersed State and District teams.

HR Technology & People Analytics

• Own the HRMS ecosystem and its integration with payroll, attendance (including field attendance) and finance systems; drive employee self-service adoption.
• Establish dashboards on headcount, vacancies, manpower cost, attrition, productivity and grievances for management and the Board.
• Ensure employee personal data is processed in compliance with the Digital Personal Data Protection Act, 2023 and the Rules thereunder; explore responsible use of automation and AI in HR.

Compensation & Employee Relations

• Design competitive and internally equitable pay, benefits and incentive structures within the Board-approved framework.
• Oversee grievance redressal and disciplinary proceedings under the Conduct, Discipline & Appeal Rules, observing the principles of natural justice.
• Ensure statutory compliance, including the Labour Codes, PF, ESI, gratuity and the POSH Act, 2013 (Internal Committee), at CSC SPV and its manpower agencies.

Governance & Stakeholder Management

• Frame and periodically update the HR Manual, service rules, recruitment rules, leave and transfer policies, and place HR proposals before the Board and its committees.
• Coordinate with Vigilance, Finance, Legal and Audit on HR matters, and ensure readiness for internal, statutory and Government audits.
• Provide timely inputs to MeitY and other Government stakeholders, and interface effectively with State Government officials.

Qualifications

• Postgraduate degree / diploma in Human Resource Management, Personnel Management, Industrial Relations or Labour Welfare, or an MBA / PGDM / PhD with HR specialisation, from a recognised university / institute.
• A qualification in labour law will be an added advantage.

Experience

• 20+ years of progressive HR experience, with substantial senior leadership responsibility.
• 7+ years in roles such as CHRO, Head HR, Group HR Head, HR Director or equivalent.
• Proven experience managing 3,000+ employees, preferably across multi-location or field-based operations.
• Working knowledge of Government / PSU HR frameworks service rules, disciplinary proceedings, vigilance interface and audit is highly desirable.

Preferred Background

Experience in one or more of: Government / PSU / Government-linked organisations | e-Governance / Digital Public Infrastructure | Rural or field-based service delivery | IT/ITeS | Telecom | BFSI | Multi-location service organisations

Terms of Engagement

Age, remuneration, tenure and other terms of engagement will be as per CSC SPV policy.