Chef Technical Sales Support

Barry Callebaut Manufacturing Iberica SA.; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Barry Callebaut, the world’s leading chocolate and cocoa products manufacturer, is seeking a regional product trainer for PAN India. You will design and deliver product trainings and demonstrations to boost sales, profitability, and brand awareness, aligning with Regional HQ objectives.

You will own training programs, collaborate with R&D and Sales Managers, travel frequently, and ensure food safety and quality management within scope.

Qualifications

• HM or Culinary Degree with pastry qualifications preferred.
• Fluent Business English and local language.
• 7–10 years in Bakery/HoReCa.
• Strong presentation and demonstration skills.
• Excellent cost/benefit presentation of products.
• Proficient with MS Office and Salesforce.

Responsibilities

• Present strong demonstrations and trainings of BC products' quality and functionalities via application in final products.
• Take full ownership as a product leader in designing, innovating, executing, and coordinating training or demonstration sessions, ensuring successful project delivery within defined budget and quality targets.
• Secure both rational and emotional customer buy-in through compelling and persuasive product demonstrations.
• Present innovative application ideas to customers that enhance value-added services and strengthen long-term customer loyalty.
• Collaborate closely with the R&D team to optimize product formulations for specific applications and meet evolving customer requirements.
• Partner with Sales Managers to identify root causes of functional complaints and retain customers by delivering effective, satisfaction-driven solutions.
• Be willing and able to travel frequently as required by business needs.
• Assume full responsibility for food safety and quality management systems within the scope of this role.

Skills

Business English

Local language

Team leadership

Bakery/HoReCa experience

Demonstration skills

Persuasive communication

Operations experience

Education

Culinary degree

Tools

MS Office

Salesforce

Job description

Select how often (in days) to receive an alert:

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

JOB DESCRIPTION

Support Sales team directly or in-indirectly increase sales volumes, profitability and brand awareness by taking total ownership of designing effective product and application training as well as customer demonstrations in response to commercial requests within the objectives established by Regional Headquarters and Commercial request.

MAIN RESPONSIBILITIES & SCOPE

• Present strong demonstrations and trainings of BC products' quality and functionalities via application in final products.
• Take full ownership as a product leader in designing, innovating, executing, and coordinating training or demonstration sessions, ensuring successful project delivery within defined budget and quality targets.
• Secure both rational and emotional customer buy-in through compelling and persuasive product demonstrations.
• Present innovative application ideas to customers that enhance value-added services and strengthen long-term customer loyalty.
• Collaborate closely with the R&D team to optimize product formulations for specific applications and meet evolving customer requirements.
• Partner with Sales Managers to identify root causes of functional complaints and retain customers by delivering effective, satisfaction-driven solutions.
• Be willing and able to travel frequently as required by business needs.
• Assume full responsibility for food safety and quality management systems within the scope of this role.

Scope: This is a regional role optimizing PAN India opportunities.

EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS

• HM or Culinary Degree with professional pastry qualifications preferred
• Fluent Business English and local language.
• Team Player and a great leader.
• Highly self-motivated with 7-10 years of experience in the Bakery/ HoReCa market, experience working in hotels etc.
• Strong Gourmet presentation and hands on demonstration skills – Should be able to explain the product with key highlights and should be able to present the cost effectiveness of the product in a professional way.
• Persuasive communication and marketing skills with customer- oriented mindset
• Good operational experience.

ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES

• Strong chocolate and compound knowledge and skills and application (making the final products)
• Demonstrated capability in managing client relationships.
• Highly motivated, team player and customer-oriented driven, “make-it-happen”, aggressive sales mindset, strive for excellence, and able to work and plan independently.
• Proficiency in essential work tools including MS Office, Salesforce etc. 1

LEADERSHIP COMPETENCIES & PERSONAL STYLE

• Flexibility & Reliability
• Ownership and accountability.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.