Chat Support Associate | Non Voice process

Talent Acquaintance; Surat; On-site; INR 250,000 - 380,000; Full time

Job summary

Talent Acquaintance in Surat, India seeks a customer support professional to handle inquiries and resolve issues across channels. You will collaborate with internal teams to enhance the customer experience and maintain in-depth knowledge of our products and services.

The role emphasizes upselling opportunities while ensuring accurate record-keeping of all interactions, contributing to a fast-paced, detail-oriented work environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem solving

Analytical thinking

Computer literacy

Adaptability

Attention to detail

Organizational skills

Fast-paced work

Tools

MS Office

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.