Chat Support Associate – (Non Voice Process)

Devdort; Ahmedabad District; On-site; INR 290,000 - 424,000; Full time

Job summary

Devdort in Ahmedabad is hiring a Chat Support Associate (Non-Voice Process). Freshers and experienced professionals with strong written communication skills will handle customer queries via chat and other digital channels from our office location.

Role requires good English, fast typing, and ability to multitask. Relocation to Ahmedabad is mandatory; shifts include nights and weekends

Qualifications

• 12th Pass / Diploma or equivalent; graduates preferred.
• Freshers are welcome; customer service or chat support experience is an advantage.
• Excellent written English and grammar skills.
• Good typing speed and basic computer knowledge.
• Strong problem-solving and attention-to-detail skills.
• Ability to multitask and manage multiple conversations.
• Willingness to work in rotational shifts, including nights, weekends, and holidays.
• Mandatory willingness to relocate to Ahmedabad

Responsibilities

• Handle customer queries through chat, email, text, and social media platforms.
• Provide accurate and timely solutions to customer concerns.
• Maintain professional written communication with proper grammar and spelling.
• Handle customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions.
• Follow company policies, processes, and quality standards.
• Meet assigned productivity, response-time, quality, and customer satisfaction targets.
• Coordinate with internal teams to resolve customer issues.
• Manage multiple customer conversations while maintaining accuracy and efficiency.

Skills

Excellent written English

Typing speed

Problem solving

Multitasking

Customer service mindset

Basic computer knowledge

Education

12th Pass / Diploma

Graduates preferred

Job description

Chat Support Associate — Non-Voice Process

Candidates must be based in Ahmedabad or willing to relocate and work from the office.

Location: Ahmedabad, Gujarat | Work from Office

Employment Type: Full-Time

Salary: ₹26,000 — ₹38,000 CTC per month

Relocation: Mandatory — Ahmedabad, Gujarat

About the Role

We are hiring Chat Support Associate (Non-Voice Process) to join our Customer Experience Team. This opportunity is open to both freshers and experienced professionals with strong written communication skills and a customer-focused approach.

The selected candidates will handle customer queries through digital communication channels, provide accurate resolutions, and ensure a seamless customer experience.

Key Responsibilities

• Handle customer queries through chat, email, text, and social media platforms.
• Provide accurate and timely solutions to customer concerns.
• Maintain professional written communication with proper grammar and spelling.
• Handle customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions.
• Follow company policies, processes, and quality standards.
• Meet assigned productivity, response-time, quality, and customer satisfaction targets.
• Coordinate with internal teams to resolve customer issues.
• Manage multiple customer conversations while maintaining accuracy and efficiency.

Eligibility & Requirements

• Education: 12th Pass / Diploma or equivalent; graduates preferred.
• Experience: Freshers are welcome; customer service or chat support experience is an advantage.
• Excellent written English and grammar skills.
• Good typing speed and basic computer knowledge.
• Strong problem-solving and attention-to-detail skills.
• Ability to multitask and manage multiple conversations.
• Willingness to work in rotational shifts, including nights, weekends, and holidays.
• Mandatory willingness to relocate to Ahmedabad

What We Offer

• Comprehensive training and onboarding
• Learning and skill-development opportunities
• Career growth and internal advancement
• Supportive work environment
• Opportunity to develop customer service and communication skills
• Long-term career opportunities in the customer experience industry

Join our team and build your career in Customer Experience & Support!