Customer Care Associate (Non-Voice/Chat)

Devdort; Nagpur District; On-site; INR 290,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Provident Fund (PF)

Cab facility for night shifts

Shift allowance

Travel reimbursement provided with第一薪资

Free accommodation for the first 5days

Job summary

Devdort in Ahmedabad, Gujarat is seeking an Online Customer Care Associate to deliver exceptional customer service through written channels—chat, email, text, and social platforms. You will address concerns, resolve issues, and maintain high satisfaction levels.

Eligibility includes a minimum High School Diploma, fresher-friendly policy, and 1 year of customer support experience preferred. Strong written English, basic computer know-how, and willingness to relocate to Ahmedabad are required.

Qualifications

• Minimum: High School Diploma or equivalent.
• Freshers welcome; 1 year of customer support experience preferred.
• Strong written English skills (mandatory).
• Basic computer knowledge and typing proficiency.
• Open to relocating to Ahmedabad.
• Comfortable with rotational, weekend, and night shifts.

Responsibilities

• Respond to customer concerns via written support channels.
• Provide clear, accurate, and empathetic support to customers.
• Maintain professionalism and high service standards throughout interactions.
• Support smooth resolution of customer queries and issues.

Skills

Strong written English

Basic computer knowledge

Typing proficiency

Education

High School Diploma or equivalent

Job description

Location: Ahmedabad, Gujarat (On-site, Relocation Mandatory)

Walk-in Date: Tuesday, 29th September 2026

Walk-in Time: 9:30 AM — 1:00 PM

Job Type: Full-time, Permanent (Freshers welcome)

Pay: ₹26,000 — ₹38,000 per month (CTC, based on experience & interview)

Role Overview:

We’re seeking an Online Customer Care Associate to deliver exceptional customer service through written channels — chat, email, text, and social platforms. The candidate will address customer concerns, resolve issues, and maintain high satisfaction levels.

Responsibilities:

• Respond to customer concerns via written support channels
• Provide clear, accurate, and empathetic support to customers
• Maintain professionalism and high service standards throughout interactions
• Support smooth resolution of customer queries and issues

Eligibility:

• Minimum: High School Diploma or equivalent
• Freshers eligible; 1 year of customer support experience preferred
• Strong written English skills (mandatory)
• Basic computer knowledge and typing proficiency
• Open to relocating to Ahmedabad
• Comfortable with rotational, weekend, and night shifts

Benefits:

• Health insurance
• Life insurance
• Provident Fund (PF)
• Cab facility for night shifts
• Shift allowance
• Travel reimbursement provided with first salary
• Free accommodation for the first 5 days, arranged by the company