Chat Support Executive (Non Voice process)

Shiva Duti Hr Technology; Ahmedabad District; On-site; INR 290,000 - 402,000; Full time

Benefits offered by this job

Night shift allowance

PF

Insurance

Gratuity

Job summary

Shiva Duti Hr Technology in Ahmedabad is seeking a Chat Support Executive for a Non Voice process to help customers via chat, text, email and social media.

The role emphasizes clear written English, flexibility to work in a 24/7 environment, and collaboration with the Team Lead to resolve issues.

You will join a 5-day workweek with night shift allowance, PF, Insurance and gratuity as part of the benefits.

Qualifications

• Freshers or experienced candidates welcome.
• Strong written English with good grammar and spelling.
• Diploma/HSC or any Graduate education accepted.
• Computer literacy is required.
• Willingness to work in a 24/7 environment.

Responsibilities

• Chat with customers and resolve issues via chat, text, email and social media.
• Provide clear, empathetic written responses to customers.
• Report to Team Lead and contribute to overall customer experience.
• Handle multiple inquiries efficiently in a 24/7 setup.

Skills

Written English communication

Computer literacy

24/7 availability

Education

Diploma/HSC/Any Graduate

Job description

Chat Support Executive (Non Voice process)

Location: Ahmedabad

Salary: 26K to 36K CTC Depends on Interview and Experience

BENEFITS

5 Days Working Night Shift Allowance

PF, Insurance, Gratuity Benefit

What You Bring to the Role

• Freshers/Experience can apply
• Great written communication skills in English including grammar and spelling
• 10 + 3 years Diploma/HSC/Any Graduate can Apply
• Computer savvy
• Flexibility to work in a 24/7 environment

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We'll trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.