Chat Customer Support | International BPO

Talent Acquaintance; Khordha; On-site; INR 250,000 - 380,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support specialist to handle chat queries, resolve issues, and deliver exceptional service. You will respond to inquiries, document interactions, and maintain up-to-date knowledge of products.

You will collaborate with internal teams, use CRM tools, and thrive in a fast-paced, team-oriented environment while ensuring accuracy and quality in every customer interaction.

Qualifications

• At least 1 year in a customer-facing role, preferably chat/non-voice.
• Excellent written and verbal communication, with the ability to articulate ideas clearly.
• Strong problem-solving with critical and creative thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Detail-oriented with focus on accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing experience

Chat support

Written communication

Verbal communication

Problem solving

Multitasking

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.