Chat Customer Support | International BPO

Talent Acquaintance; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is hiring for a customer support role focused on chat interactions. You will provide exceptional service, respond to inquiries, and resolve issues professionally, leveraging CRM tools to maintain accurate records.

Ideal candidates have proven experience in customer-facing roles, excellent written and verbal communication, and strong problem-solving abilities. A fast-paced team environment offers opportunities to grow in a supportive company culture.

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM software and support tools.
• Attention to detail and accuracy in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Resolve complex customer complaints using problem-solving skills.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem-solving

CRM software

Attention to detail

Tools

CRM systems

Support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.