Chat Customer Support | International BPO

Talent Acquaintance; Chandigarh; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Chandigarh, India is seeking a chat support specialist to deliver exceptional customer service via chat. The role focuses on resolving inquiries, maintaining records, and collaborating with internal teams.

The ideal candidate has proven experience in customer-facing roles, excellent communication, and proficiency with CRM tools. You’ll work in a fast-paced team environment to enhance customer satisfaction.

Qualifications

• Proven experience in a customer-facing role, preferably chat/non-voice.
• Excellent written and verbal communication.
• Strong problem-solving and critical thinking.
• Ability to work in fast-paced, multitask environment.
• Proficiency with CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat support.
• Address complex complaints with strong problem-solving.
• Collaborate with internal teams to resolve issues.
• Maintain accurate records of interactions in CRM.
• Continuously update knowledge of products and services.
• Work effectively in a team to achieve satisfaction goals.

Skills

Communication

Problem-solving

Team collaboration

Attention to detail

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.