Chat Customer Service Executive

Talent Acquaintance; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional to handle inquiries and resolve issues with courtesy. The role emphasizes providing accurate product information and collaborating with internal teams to enhance the customer experience.

The ideal candidate will use strong communication, problem-solving, and analytical abilities to meet performance targets while maintaining high product knowledge. Adaptability in a fast-paced environment is essential.

Qualifications

• Required: Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

General computer software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.