Chat Customer Service Executive

Talent Acquaintance; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional in India to handle inquiries, provide information, and collaborate with internal teams to improve customer experience.

The role requires excellent communication, multitasking, and strong problem-solving abilities. A high school diploma is required, while a college degree is preferred for long-term growth. The position is based on-site in Gujarat.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Analytical thinking

Tech proficiency

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.