Chat Customer Service Executive

Talent Acquaintance; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a Customer Support Executive in Pune to handle inquiries and resolve issues professionally, while delivering accurate information about products and services. You will work with cross-functional teams to enhance customer experience, maintain strong product knowledge, and consistently meet performance targets related to quality and productivity.

Strong communication, analytical thinking, and adaptability are essential as you navigate a fast-paced environment and

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Computer skills

Adaptability

Education

High school diploma

Bachelor's degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.