Chat Customer Service Executive

Talent Acquaintance; Greater Noida; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional in Greater Noida to handle inquiries, provide accurate product information, and resolve issues with courtesy. You will collaborate with internal teams to enhance the customer experience and maintain strong product knowledge for effective support.

The ideal candidate offers excellent communication, thrives in a fast-paced setting, and can manage multiple interactions while adapting to changing priorities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication skills

Multitasking

Problem-solving

Computer literacy

Adaptability

Education

High school diploma or equivalent; degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.