Chat Customer Service Executive

Talent Acquaintance; Nagpur District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is hiring a Customer Support Representative to manage customer inquiries with professionalism and courtesy. The role emphasizes delivering timely, accurate product information and escalating complex issues when needed.

The position requires excellent communication, multitasking, and strong problem-solving abilities, with a focus on maintaining up-to-date product knowledge and collaboration with internal teams.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple interactions in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software applications.
• Adaptable to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Meet or exceed performance targets, including quality and productivity standards.

Skills

Communication

Interpersonal

Multitasking

Problem solving

Computer skills

Education

High school diploma

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.