Channel Support Manager

Anand Rathi Share and Stock Brokers Ltd; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

A financial services company in Mumbai is seeking a professional to manage day-to-day operations for channel partners. Responsibilities include handling account modifications and issue resolution through effective communication. The role emphasizes tracking performance metrics to identify trends in operations, ensuring timely support for partners. The ideal candidate will demonstrate strong communication skills and analytical abilities.

Responsibilities

• Manage day-to-day operations for channel partners over calls and emails.
• Act as the primary point of contact for channel partners.
• Track and analyze key performance metrics related to channel operations.

Job description

• Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations
• Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
• Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.