Channel Manager, D2C

Glanbia; Gurugram District; Presencial; INR 3.000.000 - 6.000.000; Jornada completa

Descripción de la vacante

Glanbia Performance Nutrition (GPN) seeks a seasoned D2C leader based in Gurgaon to own end-to-end P&L, growth, and management of our brands on the D2C website. You will drive topline, margins, and customer engagement while steering budgets and platform initiatives.

The role requires 10+ years in D2C/e-commerce with strong leadership, analytics, and channel growth experience. You will collaborate across marketing, product, tech, and operations to deliver sustained growth in a fast-paced

Formación

• MBA from a top business school.
• 10+ years in D2C/e-commerce with P&L ownership.
• Experience leading teams and managing stakeholders across functions.

Responsabilidades

• Own end-to-end D2C P&L and drive topline and bottom-line targets.
• Lead budgeting, planning cycles, and D2C event calendar.
• Co-own performance marketing investments (Google/Facebook).
• Co-own SEO/GEO with marketing to drive organic/AI-led traffic growth.
• Build retention/growth engine to drive repeat purchases using 1P data-led engagement.
• Own Shopify platform roadmap and integrations with key partners.
• Collaborate on logistics and CRM performance to ensure strong customer experience.
• Lead and mentor growth, product, and merchandising teams; manage external agencies.

Conocimientos

Data-driven growth

P&L management

Leadership

Cross-functional collaboration

Educación

MBA

Herramientas

Shopify

Martech tools

Analytics tools

Descripción del empleo

At Glanbia Performance Nutrition (GPN), our mission is to inspire people everywhere to achieve their performance and healthy lifestyle goals! We are a global leader in the performance nutrition industry and have a portfolio of ten brands, including Optimum Nutrition (ON), BSN, ISOPURE.

Our brands, include the top three performance nutrition brands, are sold in more than 100 markets worldwide. With growing global interest in healthy, active lifestyles, our products appeal to a variety of consumers with a wide range of fitness motivations. They demand new product formats and have a growing appetite for healthy snacking and plant-based protein. Increasingly, they shop online for their health and fitness needs. We're an agile business led by brands and inspired by consumers. We have ambitious plans, and as a values-led organization, we're focused on driving sustainable business performance the right way.

Headquartered in Dublin, with a workforce based across multiple locations, including London, Amsterdam, Copenhagen, Gurgaon, Mumbai, Dubai, Singapore, Tokyo, Manila, Melbourne, Illinois, and California. GPN employs more than 2,000 people globally. For this role, we are looking for the candidate to be based in Gurgaon, India.

We are seeking a seasoned D2C leader with deep expertise in growth, P&L ownership, and channel management, and the ability to operate in a fast paced and constantly evolving environment. The person will be responsible for the end-to-end P&L, growth, and management of our brands (Optimum Nutrition, BSN, Isopure) on D2C website.

Responsibilities

• Own the end-to-end D2C P&L, driving topline and bottom-line targets through sell-through planning, inventory health tracking, and pricing/promotions strategy.
• Lead annual budgeting, planning cycles, and the D2C event calendar - festive periods, platform sale days and align website creative to each cycle.
• Co-own the performance marketing investment across Google and Facebook with marketing to deliver revenue targets
• Co-Own the SEO/GEO charter with marketing for the D2C website, driving organic and AI-led traffic growth.
• Build the retention/growth engine that drives repeat purchase, leveraging 1P data-led re-engagement across email, WhatsApp, and AI-calling.
• Own the platform roadmap (Shopify) and manage key 3rd-party integrations - payment gateway, checkout, martech tools, logistics aggregators, loyalty and OMS
• Co-Own logistics performance with distributor and SCM - TAT adherence, RTO%, and COD/prepaid mix - to optimize delivery cost and customer experience.
• Co-Own CRM performance, monitoring CSAT, FCR, FRT, and SLA adherence to ensure a consistently strong customer experience.
• Lead and mentor D2C growth manager, Product manager and Merchandiser & manage relationships with external agencies and partners across marketing, technology, distributor and logistics.

Knowledge, Skills and Abilities

Analytical

• Strong analytical skills with the ability to translate data into actionable growth strategies across the full funnel.
• Comfort owning and interpreting P&L, performance marketing, and retention metrics to drive business decisions.

Technical

• Working knowledge of Shopify and the broader Martech, payments, and logistics ecosystem.
• In-depth understanding of performance marketing concepts, including ROAS, CAC, and conversion optimization.
• Strong understanding of SEO/GEO best practices and tools.
• Proficient in Microsoft applications - Word, Excel, PowerPoint, etc.

Leadership and Collaboration

• Proven ability to lead and mentor a team while managing cross-functional and external stakeholders.
• Excellent communication skills to clearly articulate ideas and drive alignment across marketing, product, tech, and operations.
• Ability to quickly adapt, focus, and deliver results in a fast-paced, ever-changing environment.

Education/Experience

• MBA from Tier I or Tier II Business schools.
• 10+ years of experience in D2C/e-commerce, with a proven track record of owning P&L and driving channel growth.
• Experience managing teams and external stakeholders in a fast-paced, high-growth environment.