Change Manager

Ericsson; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Ericsson is looking for a Change Manager to safeguard telecom network integrity, performance and availability. You will lead the Change Advisory Board, manage CAB processes, and ensure ITIL and Ericsson policy compliance while coordinating with engineers, GNOC, and vendors.

The role requires 3–5 years in change management, ITIL certification, and strong reporting skills with ITSM tool experience. On-site Noida, India.

Qualifications

• 3-5 years in network operations/change management; OSS/BSS exposure is a plus.
• ITIL Foundation certification is required.
• Strong telecom network knowledge and ITSM tools familiarity.

Responsibilities

• Lead CAB meetings and approve network changes; handle critical/emergency decisions.
• Assess change impact on services and KPIs; mitigate rollout risks.
• Ensure documentation, audit readiness, and SOP alignment using ITSM tools.
• Deliver post-change reports and support automation via Excel, Python, or BI tools.
• Coordinate with engineering, GNOC, MSIP, field ops, and vendors.
• Enforce network security policies and ISO 27001/NIST-aligned practices.

Skills

English

Hindi

Leadership

Decision making

Communication

Education

Bachelor’s in Electronics, Telecom, or Computer Engineering

Tools

ServiceNow

Remedy

Excel

Python

BI tools

Job description

About This Opportunity

Join our dynamic Telecom Operations team as a Change Manager, responsible for maintaining the integrity, performance, and availability of telecom networks (RAN, Core, Transmission, IP). You’ll lead the Change Advisory Board (CAB), oversee network change processes, and ensure compliance with ITIL standards, Ericsson policies, and customer SLAs.

What you will do:

• Lead CAB and CCB: Manage CAB meetings, approve network changes, and handle critical/emergency decisions.
• Assess Change Impact: Analyze service and KPI impact (e.g., latency, call drop) of planned changes; mitigate risks during rollouts.
• Process & Compliance: Ensure proper documentation, audit readiness, and alignment with SOPs using ITSM tools (ServiceNow, Remedy).
• Reporting & Automation: Deliver post-change reports and support automation via Excel, Python, or BI tools.
• Cross-Functional Coordination: Work with engineering, GNOC, MSIP, field ops, and vendors (Ericsson, Nokia, Huawei, Cisco).
• Security Compliance: Enforce network security policies and support ISO 27001/NIST-aligned practices.

The skills you bring:

• Education: Bachelor’s in Electronics, Telecom, or Computer Engineering.
• Experience: 3-5 years in network operations/change management; exposure to OSS/BSS, NFV is a plus.
• Certifications: ITIL Foundation (mandatory); CCNA, JNCIA, or Ericsson training preferred.
• Technical Skills: Strong telecom network knowledge, ITSM tools, protocols (IP, SNMP, SIP), and BI/reporting proficiency.
• Soft Skills: Effective communicator in English/Hindi, strong leadership, and decision-making in high-stakes situations.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida