Technical Authority Expert Ran

Ericsson; Dadri; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Ericsson in Noida, India is seeking a Technical Authority Expert — SRF SCM RAN to own software upgrades, configuration changes and service quality activities for 2G/3G/4G RAN. You will manage change processes, plan upgrades, and coordinate with NOC, RF, and vendor teams to minimize outages.

You will validate post-upgrade results, monitor KPIs, and document all activities while ensuring safety and compliance. Strong communication is essential in this fast-paced role.

Qualifications

• Bachelor’s degree in Telecommunications, Electronics, Computer Science or related field.
• Strong understanding of mobile RAN technologies (2G/3G/4G) and RAN node architecture (BSC, eNodeB).
• 5–10 years of hands-on experience with software upgrade processes for RAN nodes.
• Proven ability to troubleshoot post upgrade site issues, particularly LTE degraded performance.
• Good knowledge of KPI trends to diagnose problems; familiarity with SLAs/WLAs.

Responsibilities

• Execute and own RAN software upgrades and configuration changes per change management processes.
• Prioritize work requests to meet SLA/WLA objectives and manage escalations.
• Prepare upgrade plans, rollback procedures and risk assessments before execution.
• Coordinate with NOC, field engineering, RF and vendors to schedule upgrades with minimal impact.
• Perform post-upgrade validation and KPI checks; troubleshoot downgraded or impacted sites.
• Monitor service KPIs and interpret results to guide corrective actions.
• Maintain change logs, configuration records and documentation for activities.
• Organize in-house training, create runbooks and backup plans for continuity.
• Participate in technical reviews and propose improvements to stability and quality.
• Ensure compliance with safety, security and operational procedures.

Skills

RAN technologies

BSC/eNodeB knowledge

SLA/WLA awareness

Troubleshooting LTE issues

Communications & coordination

Education

Bachelor’s degree in Telecommunications, Electronics, CS or related field

Job description

Join our Team

About this opportunity:

The Technical Authority Expert — SRF SCM RAN is responsible for planning, executing and owning software upgrades, configuration changes and related service quality activities for the RAN (2G/3G/4G) within the operations organization. The role ensures change activities meet SLA/WLA targets, follow correct methodologies to avoid outages, and include post upgrade verification and troubleshooting.

What you will do:

• Execute and take ownership of RAN software upgrades/updates (BSC, eNodeB) and configuration changes according to approved change management processes.
• Prioritize and handle assigned work requests to meet SLA/WLA objectives; manage workload and escalations.
• Prepare and validate upgrade/change plans, rollback procedures and risk assessments prior to execution.
• Coordinate with cross functional teams (NOC, field engineering, RF, software teams, vendors) to schedule and perform upgrades with minimal service impact.
• Perform post upgrade validation, KPI checks and troubleshooting for downgraded or impacted sites, especially LTE (4G) cells.
• Monitor key service performance indicators (e.g., accessibility, retainability, throughput, RRC success, handover metrics) and interpret results to guide corrective actions.
• Maintain accurate change logs, configuration records and documentation for all activities performed.
• Organize in house training, create runbooks, and maintain backup plans to ensure continuity and knowledge transfer.
• Participate in technical reviews and recommend process or configuration improvements to enhance stability and service quality.
• Ensure strict compliance with safety, security and operational procedures to prevent outages caused by incorrect methodology.

The skills you bring:

• Bachelor’s degree in Telecommunications, Electronics, Computer Science or related field (or equivalent experience).
• Strong understanding of mobile RAN technologies (2G/3G/4G) and RAN node architecture (BSC, eNodeB).
• Hands on experience of 5-10 years with software upgrade processes for RAN nodes and managing configuration changes in live networks.
• Proven ability to troubleshoot post upgrade site issues, particularly LTE down site or degraded performance cases.
• Good knowledge of service network/application characteristics and KPIs, and ability to interpret KPI trends to diagnose problems.
• Familiar with change management, release management and operational SLAs/WLAs.
• Excellent communication and coordination skills; able to work under pressure and manage multiple priorities.
• Experience with vendor tools and OSS platforms used for RAN configuration and monitoring preferred

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida