CES Field Engineer

508 MICHELIN INDIA PRIVATE LTD - 508; Pune District; On-site; INR 450,000 - 750,000; Full time

Job summary

Michelin is seeking a dedicated CES Field Engineer in India to study tire performance and analyze customer claims. You will design and run field surveys, set up performance and usage measurement plans, and track key parameters in both operation and maintenance conditions.

You will identify abnormal usage, alert management, and report with impact to the DUS database, FE reports, and technical studies. You will advise on standard equipment and best practices, coach the sales force on product

Responsibilities

• Analyze customer claims and end-of-life tire encoding to understand product performance.
• Run field surveys: set up and manage performance and usage measurement plans, tracking key parameters in operation and maintenance conditions.
• Spot abnormal usage, detect issues, and alert your manager.
• Report with impact: feed the DUS database, write alerts, FE reports, and technical study reports.
• Advise and train: recommend standard equipment, proper work methods, and best practices.
• Coach the sales force on product implementation and claims handling, and champion Michelin products in customer environments.
• Handle dissatisfaction: diagnose causes, use CT codes to identify main damage types, and follow guidance on responses.
• Track predefined CTs in the field.
• Keep an eye on market: track offers and competitors, relay technical expectations of users and distributors.
• Manage risk: take actions to bring risk back to acceptable level.
• Support in disputes: collect facts using standard methods, and pass findings to the technical correspondent for litigation reports.
• Place and monitor survey tires: fit mass-production or test tires, gather user observations and usage data, propose fleets to survey across varied conditions, report findings.

Job description

CES Field Engineer - - - - - - - - - - - - Study performance: Analyze customer claims and end-of-life tire encoding to understand how products perform. Run field surveys: Set up and manage performance and usage measurement plans (GST, Roulages Contrôlés, MC tires), tracking key parameters in both operation and maintenance conditions. Spot the abnormal: Detect unusual usage and alert your functional manager right away. Report with impact: Feed the DUS database, then write alerts, FE reports, and technical study reports, validated with your functional manager before sharing. Advise and train: Recommend standard equipment, proper work methods, and best practices. Coach the sales force on product implementation and claims handling, and champion our products in customer environments. Handle dissatisfaction: Diagnose causes, use CT codes to identify main damage types, recommend first-level solutions, and follow your manager's guidance on the response. Track pre-defined CTs in the field. Keep an eye on the market: Track our offer and competitors' to note strengths and limitations, and relay the technical expectations of users and distributors. Manage risk: Carry out the actions your manager defines to bring any risk back to an acceptable level. Support in disputes: Collect facts using standard methods, and pass your findings to your technical correspondent, who prepares the litigation report. Place and monitor survey tires: Fit mass-production or test tires, gather user observations and usage data, propose fleets to survey across varied conditions, and report your findings.

What Makes You Great

• Adaptability
• Continuous learning
• Customer focus
• Fostering communication
• Initiative
• Networking

Core strengths

• Analyzing product usage and performance data, and running field surveys with rigor.

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward... Visit our website to discover more about us www.michelin.com