CES Field Engineer

Groupe Michelin; Pune District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Groupe Michelin in Pune seeks a tire performance analyst to study product usage and end-of-life encoding to understand field performance. You will plan field surveys, collect data across operation and maintenance conditions, and report findings to stakeholders.

You will also spot abnormal usage, advise on best practices, train the sales force, and help manage risk by documenting results and supporting dispute resolution with factual evidence.

Qualifications

• Analytical mindset with attention to data trends.
• Ability to interpret field data and translate to actions.
• Strong communication with cross-functional teams.
• Comfort with observing and documenting tire performance.
• Willingness to learn and adapt to new methods.

Responsibilities

• Study performance: Analyze customer claims and end-of-life tire encoding to understand product performance.
• Run field surveys: Set up and manage measurement plans across operation and maintenance conditions.
• Spot the abnormal: Detect unusual usage and alert the manager.
• Report with impact: Feed databases, write alerts and technical reports for stakeholders.
• Advise and train: Recommend standard equipment and best practices; coach sales force.
• Handle dissatisfaction: Diagnose causes and propose first-level solutions.
• Keep an eye on the market: Track our offer and competitors' strengths and limitations.
• Manage risk: Execute manager-defined actions to keep risk to acceptable levels.
• Support in disputes: Collect facts and support litigation reports with evidence.
• Place and monitor survey tires: Fit tires and gather user observations for varied conditions.

Skills

Adaptability

Continuous learning

Customer focus

Fostering communication

Initiative

Networking

Tools

DUS database

Job description

• Study performance: Analyze customer claims and end-of-life tire encoding to understand how products perform.
• Run field surveys: Set up and manage performance and usage measurement plans (GST, Roulages Contrôlés, MC tires), tracking key parameters in both operation and maintenance conditions.
• Spot the abnormal: Detect unusual usage and alert your functional manager right away.
• Report with impact: Feed the DUS database, then write alerts, FE reports, and technical study reports, validated with your functional manager before sharing.
• Advise and train: Recommend standard equipment, proper work methods, and best practices. Coach the sales force on product implementation and claims handling, and champion our products in customer environments.
• Handle dissatisfaction: Diagnose causes, use CT codes to identify main damage types, recommend first-level solutions, and follow your manager's guidance on the response. Track pre-defined CTs in the field.
• Keep an eye on the market: Track our offer and competitors' to note strengths and limitations, and relay the technical expectations of users and distributors.
• Manage risk: Carry out the actions your manager defines to bring any risk back to an acceptable level.
• Support in disputes: Collect facts using standard methods, and pass your findings to your technical correspondent, who prepares the litigation report.
• Place and monitor survey tires: Fit mass-production or test tires, gather user observations and usage data, propose fleets to survey across varied conditions, and report your findings.

What Makes You Great

• Adaptability
• Continuous learning
• Customer focus
• Fostering communication
• Initiative
• Networking

Core strengths: Analyzing product usage and performance data, and running field surveys with rigor.