Centre Manager - MFI South

Bajaj Finserv Limited; Gubbi; On-site; INR 180,000 - 240,000; Full time

Job summary

Bajaj Finserv Limited in Karnataka is seeking a field officer to handle Sales & Collections for Microfinance JLG customers. You will conduct village surveys, source new borrowers, form JLG groups and promote financial literacy.

You will collect required information, validate documents in LOS, coordinate with branch staff for disbursements, and plan centre meetings to ensure active participation and timely recoveries. Maintain strong customer relationships and comply with SOPs.

Qualifications

• Graduation or undergraduate with 1–2 years in Microfinance JLG business.
• Experience in sales and collections within MFIs is preferred.
• Ability to explain products and manage borrower relationships.

Responsibilities

• Conduct village surveys and prospecting in selected villages.
• Source new customers, form JLG groups and promote financial literacy.
• Collect documentation and validate data in LOS as per SOP.
• Coordinate with Branch Manager for approvals and disbursements.
• Plan centre meetings and ensure borrower participation.
• Ensure collections on scheduled days and 100% recovery deposition.
• Maintain healthy customer relationships and ensure SOP compliance.
• Prepare daily task reports for Branch Manager.
• Monitor loan utilization and conduct end-use checks.

Skills

Sales & Collections

Microfinance JLG

Customer relationships

Education

Graduation/Undergraduate

Tools

LOS

Job description

Job Purpose

Responsible for doing Sales & Collection for Microfinance JLG Customers, as per laid out polices of the company. Ensuring qualitative Microfinance sourcing by conducting village surveys, CGT, house verification and income assessment, ensure collections and recoveries are done as per the Group/Centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
• Plan Centre Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the centre meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of customers.
• Ensure collections are done from Customers as per scheduled centre meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process.
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix.
• Maintain Centre meeting discipline, follow SOPs and code of conduct.

Required Qualifications and Experience

Graduation / Undergraduate1-2 years in Microfinance JLG business