Centre Manager - MFI South

Bajaj Finserv Limited; Srinivaspur; On-site; INR 180,000 - 240,000; Full time

Job summary

Bajaj Finserv Limited is seeking a field officer to perform sales and collection for Microfinance JLG customers. You will conduct village surveys, form JLG groups, promote financial literacy, and ensure timely recoveries while maintaining strong customer relationships in the assigned Karnataka locations.

The role requires graduation or undergraduate studies with 1-2 years in Microfinance JLG, and involves daily reporting, coordination with branch staff, and strict adherence to SOPs.

Qualifications

• Graduation or undergraduate degree with 1-2 years in Microfinance JLG business.

Responsibilities

• Conduct village surveys and prospecting in selected villages for JLG product offerings.
• Source new customers, form JLG groups, and promote financial literacy.
• Collect information for sourcing, data entry and document validation on LOS.
• Coordinate with branch staff for approvals and disbursements as per process.
• Plan and conduct centre meetings, ensure participation and resolve queries.
• Ensure collections per schedule and deposit recoveries at defined points.
• Monitor end-use of loans and maintain good borrower relationships.
• Submit daily task reports to Branch Manager and ensure SOP compliance.

Skills

Sales & Collection

Education

Graduation/Undergraduate

Job description

Job Purpose

Responsible for doing Sales & Collection for Microfinance JLG Customers, as per laid out polices of the company. Ensuring qualitative Microfinance sourcing by conducting village surveys, CGT, house verification and income assessment, ensure collections and recoveries are done as per the Group/Centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.

Duties and Responsibilities

• Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
• Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.
• Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
• Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
• Plan Centre Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the centre meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of customers.
• Ensure collections are done from Customers as per scheduled centre meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
• Carry out end use monitoring of loans as per the process.
• Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
• Create a daily report of tasks planned and executed and submit to Branch Manager.
• Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
• Ensuring critical parameters like lead to login are executed as per matrix.
• Maintain Centre meeting discipline, follow SOPs and code of conduct.

Required Qualifications and Experience

Graduation / Undergraduate1-2 years in Microfinance JLG business