Branch Manager - MFI North

Bajaj Finserv Limited; Palin; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Branch Manager to lead and develop the local team, drive adherence to policies, and safeguard portfolio health. You will supervise daily operations, monitor performance, and engage customers to meet business targets.

The role requires 4-6 years in microfinance JLG with leadership experience, with a focus on people management and compliance. This position is based at the branch and involves active customer interaction and effective portfolio oversight.

Qualifications

• Graduation is required.
• 4-6 years in Microfinance JLG with at least 2 years in a senior branch role.

Responsibilities

• Lead and develop branch team on people metrics and compliance.
• Review daily projections and cross-sell plans with team.
• Ensure execution of activity plan for customer visits by the team.
• Supervise branch operations and resolve pain areas.
• Attend center meetings and engage customers.
• Track disbursements and ensure portfolio health.
• Maintain 100% compliance with policies and SOPs.

Skills

People management

Team leadership

Compliance

Portfolio monitoring

Customer relationship

Branch operations

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix.
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• Qualifications: Graduation
• Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager