Centre Head

VLCC Health Care Limited; Raipur; On-site; INR 1,800,000 - 2,500,000; Full time

Benefits offered by this job

Health benefits

Job summary

VLCC Health Care Limited is seeking a visionary Centre Head for our VLCC Clinic. The role oversees clinic performance, revenue, customer experience, and operations, leading cross-functional teams to achieve brand standards and superior client satisfaction.

Openings are in Delhi NCR with a focus on female leadership. A Graduate/MBA with 6–10 years in healthcare, wellness, hospitality, or retail services is preferred, along with a strong track record in revenue delivery and team leadership.

Qualifications

• Graduate / MBA preferred.
• 6–10 years of experience in healthcare, wellness, hospitality, or retail services.
• Proven track record of delivering revenue & leading teams.

Responsibilities

• Deliver clinic revenue and profitability targets.
• Drive sales through consultations, upselling, cross-selling, and service bundling.
• Track daily/weekly MIS and ensure KPIs are met.
• Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, and wellness).
• Maintain hygiene, safety, and quality standards.
• Oversee inventory, billing, and cash management processes.
• Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, and Counsellors).
• Conduct regular reviews and performance appraisals.
• Build a culture of accountability, service, and sales focus.
• Ensure every client receives a consistent, high-quality experience.
• Resolve escalations and ensure high NPS & client retention.
• Implement loyalty and referral programs.
• Adhere to company SOPs and statutory requirements.
• Provide regular performance updates to regional leadership.
• Build local tie‑ups (RWAs, corporates, gyms, wellness camps).

Education

Graduate / MBA preferred

Job description

Dear Candidates,

We are seeking a visionary experienced Centre Head for our VLCC Clinic. To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCCs standards and creating superior customer satisfaction.

Position: Centre Head Clinics (Females Only)

Locations: Delhi NCR (10 Openings)

Department: Operations – Clinics

Reporting To: Regional Business Head

Experience: 6–10 years (at least 3 years in a leadership role)

Compensation: Best in Industry

Role Overview:

The Clinic Centre Head is accountable for the overall performance of the clinic – owning revenue, customer experience, and operational excellence. This role involves leading cross-functional teams (slimming, beauty, dermatology, and support staff), driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.

Key Responsibilities:

1) Business & Sales Growth

Deliver clinic revenue and profitability targets.

Drive sales through consultations, upselling, cross-selling, and service bundling.

Track daily/weekly MIS and ensure KPIs are met.

2) Operations & Service Excellence

Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, and wellness).

Maintain hygiene, safety, and quality standards.

Oversee inventory, billing, and cash management processes.

3) Team Leadership

Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, and Counsellors).

Conduct regular reviews and performance appraisals.

Build a culture of accountability, service, and sales focus.

4) Customer Experience

Ensure every client receives a consistent, high-quality experience.

Resolve escalations and ensure high NPS & client retention.

Implement loyalty and referral programs.

5) Compliance & Reporting

Adhere to company SOPs and statutory requirements.

Ensure proper documentation for audits and reviews.

Provide regular performance updates to regional leadership.

4) Business Development

Build local tie‑ups (RWAs, corporates, gyms, wellness camps) for footfall generation.

Partner with marketing & BTL teams for city‑specific activations.

Candidate Profile:

Graduate / MBA preferred.

6–10 years of experience in healthcare, wellness, hospitality, or retail services.

Proven track record of delivering revenue & leading teams.

Strong leadership, communication, and problem‑solving skills.

Customer-first mind‑set with high ownership.

Open to working in a fast-paced, target‑driven environment.

HR Contact Person:

Hemendra- 8954099115