Central Operations Support Executive

Amazon India Limited; Bengaluru; Remote; INR 350,000 - 520,000; Full time

Job summary

Amazon India Limited is seeking an Executive level Central Operations Support professional fluent in German to remotely monitor and optimize seller operations across EU5 markets. The role emphasizes ownership, pattern recognition in data, and cross-functional coordination with field teams and external agencies.

The candidate will support daily operations, roll out new processes, and ensure adherence to SOPs while navigating a 5-day work week with rotating off-days based on shift patterns and

Qualifications

• 1+ years of professional work experience, or 1+ years with Amazon experience.
• Proven ability to identify patterns and foresee implications from data.
• Strong customer experience mindset and ownership attitude.

Responsibilities

• Remotely monitor efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
• Liaise between field executives/sellers and internal/external agencies for timely execution of operations.
• Train and direct sellers for adherence to norms and practices.
• Devise and deploy SOPs, analyze data, and propose features and processes to improve seller experience.

Skills

German language

Data analysis

Stakeholder management

Operational monitoring

Tools

SQL Server

MySQL

Git

Job description

Central Operations Support Executive, German, DE Seller Flex, Easyship- Control Tower- EU5

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who is proficient in German, and has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. This team supports inbound and outbound operations via voice and non-voice channels. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Roles and Responsibilities

• Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence of norms and practices
• Devise and deploy SOP's, analyses data, and propose features and processes, which focus on improving the Seller experience
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

Basic Qualifications

• 1+ years of professional work, or 1+ years of Amazon experience

Preferred Qualifications

• Experience with automation and any version control tools, or experience in SQL Server/MySQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level Executive Level