Central Operations Support Executive, IN External Fulfillment

Amazon Inc.; Karnataka; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Amazon Inc. is seeking a Central Operations Support Executive for IN External Fulfillment. The role focuses on remotely supporting seller operations, monitoring daily metrics, coordinating with field teams, and driving improvements to seller experience.

You will implement SOPs, analyze data, and propose changes while ensuring adherence to processes. The position requires weekend work, shift flexibility, and strong Excel/SQL skills.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

Responsibilities

• Remotely monitor efficient functioning of the assigned sites via outbound calls, emails and coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence of norms and practices
• Devise and deploy SOPs, analyse data, and propose features and processes to improve the Seller experience
• Willing to work on weekends

Skills

Pattern recognition

Data analysis

Customer experience awareness

Education

Bachelor's degree in quantitative/technical field

Tools

Excel

SQL

Job description

Central Operations Support Executive, IN External Fulfillment

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Roles and Responsibilities

• Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence of norms and practices
• Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
• Willing to work on weekends

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

Preferred Qualifications

• Experience with SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location: ES, Community of Madrid, Madrid

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.