Center Supervisor

Best Group; Sector 10; On-site; INR 335,000 - 614,000; Full time

Job summary

Best Group is seeking a Center Supervisor to oversee daily operations, supervise staff, and engage with parents to ensure high-quality childcare services. The role focuses on center performance, safety, and adherence to organizational standards.

The candidate will drive admissions, manage CRM-driven pipelines, and coordinate with the admissions team to optimize conversions. A proactive, child-centered approach is essential for success.

Qualifications

• Experience in preschool/daycare or education industry.
• Strong leadership and communication skills.
• Ability to manage staff and center operations.
• Comfortable interacting with parents and guardians.
• Knowledge of child safety and welfare practices.

Responsibilities

• Oversee day-to-day center operations ensuring smooth functioning.
• Provide detailed information about programs to parents; conduct tours when needed.
• Drive admissions and monitor monthly/quarterly targets; use CRM/tools for pipeline tracking.
• Supervise teachers and support staff; manage attendance and scheduling.
• Monitor classroom activities; ensure curriculum implementation and child engagement.
• Ensure strict adherence to child safety protocols and incident reporting.
• Maintain hygiene and facility maintenance; coordinate daily cleaning.
• Ensure accurate records for admissions, attendance, and operations; adhere to SOPs.
• Lead staff evaluations, coaching, and retention efforts; maintain positive work environment.
• Monitor student satisfaction and retention; communicate updates to parents and students.
• Act as initial contact for complaints; escalate with proper documentation.

Skills

Leadership

Communication

Problem solving

Parent handling

Early childhood education

Organizational skills

Team management

multitasking

Job description

Alternate Saturdays working (2nd & 4th Saturday off)

Role Overview

• The Center Supervisor is responsible for overseeing daily center operations, ensuring high-quality childcare services, managing staff, maintaining parent satisfaction, and driving overall center performance in alignment with organizational standards.

Key Responsibilities

Center Operations Management

• Oversee day-to-day functioning of the center ensuring smooth operations.
• Maintain a clean, safe, and well-organized environment.
• Ensure the center is always presentable and ready for parent visits.
• Monitor opening and closing procedures and daily checklists.

Admissions & Parent Interaction

• Handle parent enquiries and provide detailed information about programs.
• Conduct center tours and explain curriculum and facilities effectively.
• Build strong relationships with parents to ensure trust and satisfaction.
• Address parent concerns in a professional and timely manner.

Revenue Growth & Admissions

• Drive and achieve monthly/quarterly admission and revenue targets.
• Plan and execute local marketing, outreach, and lead-generation activities.
• Track inquiries, conversions, and pipeline management using CRM or internal tools.
• Collaborate with the admissions team to improve conversion ratios.
• Analyse revenue trends and create action plans for improvement.

Team Management

• Supervise teachers and support staff to ensure smooth coordination.
• Manage staff attendance, punctuality, and daily scheduling.
• Guide and mentor team members to maintain expected standards.
• Ensure staff follow organizational policies, grooming, and behavior standards.

Academic Oversight

• Monitor classroom activities and ensure curriculum implementation.
• Support teachers in planning and executing learning activities.
• Ensure teaching quality and child engagement in classrooms.

Child Safety & Well-being

• Ensure strict adherence to child safety and supervision protocols.
• Monitor safety practices within classrooms and play areas.
• Ensure timely reporting and documentation of any incidents.

Hygiene & Facility Management

• Maintain hygiene and cleanliness across the center.
• Ensure sanitization protocols are followed consistently.
• Coordinate with support staff for daily cleaning and maintenance.

Compliance & Documentation

• Maintain accurate records related to admissions, attendance, and operations.
• Ensure adherence to company policies and standard operating procedures.
• Handle reporting and documentation as required by management.

Staff Management & Retention

• Supervise daily activities of teaching and non-teaching staff.
• Ensure staff adherence to schedules, performance standards, and center policies.
• Conduct periodic staff evaluations, coaching, and mentoring.
• Manage staff attendance, discipline, and productivity.
• Ensure a positive, collaborative, and professional working environment.

Student Management & Retention

• Ensure high levels of student satisfaction and engagement.
• Monitor student progress, feedback, and concerns; resolve issues proactively.
• Conduct retention analysis and implement strategies to minimize dropouts.
• Ensure timely communication with parents/students regarding programs and updates

10. Escalation & Complaint Management

• Act as the first point of contact for handling student/parent complaints.
• Resolve operational or academic issues promptly and professionally.
• Escalate unresolved issues to higher management with proper documentation.
• Maintain an escalation tracker and ensure closure within defined timelines.

Required Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Good problem-solving and decision-making skills
• Ability to handle parents professionally
• Basic knowledge of early childhood education
• Organizational and multitasking abilities
• Preferred Candidate Profile
• Experience in preschool/daycare or education industry
• Comfortable in handling operations and parent interactions
• Positive attitude with a child-centric approach
• Ability to work in a fast-paced environment