Center Manager - Higher Education (Bangalore)

MAXTALENT / Maxxsavvy Business Solutions Pvt Ltd; Bengaluru Urban; On-site; INR 800,000 - 1,000,000; Full time

Job summary

A leading education solutions provider in Bangalore is seeking a Center Manager for Higher Education. You will be responsible for achieving business goals, managing customer satisfaction, leading a team, and conducting promotional activities. The ideal candidate will have experience in team management and a background in the education sector. This is a full-time position focused on business and development within the higher education industry.

Qualifications

• Experience in managing customer satisfaction and handling feedback.
• Proven ability to lead and manage a team.
• Skills in planning and executing promotional activities within the educational sector.

Responsibilities

• Drive business goals of the Experience Centre.
• Organize seminars and training sessions.
• Manage customer experience and solve complex customer issues.

Job description

Center Manager - Higher Education (Bangalore)

Responsibilities

• Overall responsible for driving and achieving the business goals of the Experience Centre, including: Registrations; Expense management.
• Responsible for Customer Satisfaction (measured through CSS & NPS) and managing customer feedback.
• Planning and executing Below The Line (BTL) activities in the defined territory to generate leads and increase footfall.
• Organizing and conducting seminars inside colleges/community centers.
• Providing ongoing training and support to the team.
• Planning shift timings/rosters for the team and overall team management.
• Coordinating floor management to enhance customer experience.
• Implementing innovative strategies to increase conversions.
• Handling difficult customers as the second level of support.
• Reviewing and monitoring lead follow-ups, closure of leads, and dispositions by the team.
• Leading the team effectively.
• Coordinating with the commercial team for the upkeep of the center's infrastructure.
• Ensuring timely reporting of data, MIS, and accounts.
• Ensuring timely deposit of collections in the bank as per SOP.
• Shall take care of PnL of the center.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business and Business Development

Industries

• Higher Education and Education